Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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reimbursement of funds
Customer service was excellent. When I called they showed concern for my cat was very ill. I was not aware though that there was a cap on how much you can get reimbursed so that was a disappointment considering his cost was over $2000
Insurer: Nationwide
By: Arlene
Confidence and Assurance
I have had nothing but the best experience thus far with Nationwide Pet Insurance. I love the fact they have a Vet Helpline as well which did help me when I had an incident come up late at night. I was able to call the Vet helpline and determine quickly I did not have to rush to the emergency vet with my issue. The Vet helpline even called me the next day to ask how everything was. They could have easily just e-mailed me but they picked up the phone and called me. Not something I see companies doing and I think taking the time to do this is a big plus. Submitting a claim is quick and easy. Their app for this does way more than just submit claims. I love having all of the medical information handy in this app and being able to track my dogs weight and so much more.
Insurer: Nationwide
By: Jeni
TOTALLY HAPPY CUSTOMER!!!
I am so impressed with Embrace. They are not only friendly, but very efficient. I turned two claims in on December 26, 2018 and today I received conformation that they were both paid! HOW'S that for SERVICE? I am so glad that I chose Embrace for Cooper.
Insurer: Embrace
By: Ruth
Excellent graphics
Excellent prompt service. They love your pets!
Insurer: Nationwide
By: Leslie
Max is a great resuced boy.
Nationwide has treated me very well, the Agents maintain a business like environment but are also very friendly.
Insurer: Nationwide
By: Dean
Nationwide Pet Insurance Rocks!
Have had Nationwide Insurance since my dog was two weeks old and have felt secure knowing when my dog haves an illness she will be well taken care of by Nationwide. They have always been fair with the clims I have submitted. I would highly recommend Nationwide to anyone who currently has a pet or o anyone getting a pet. You cannot go wrong with Nationwide!
Insurer: Nationwide
By: Jake
Great Service, Great Insurance Program!
We’ve had Nationwide Owt Insurance for our furbaby for three years now. Great insurance, great cuverage, never any issues! Thank you for helping us to be able to afford quality pet care for our furbaby!
Insurer: Nationwide
By: Zenia
Nationwide has always been great since we signed up.
My husband and I love Nationwide and their prompt and timely service on claims.
Insurer: Nationwide
By: Karen
Always on my side
Nationwide always has my back. I’ve been reimbursed for every claim submitted. The return time tends to be a bit long but Nationwide always reimburses vet bills. There is always a continuous and open line of communication with Nationwide. I recommend Nationwide to everyone and anyone who has a family pet
Insurer: Nationwide
By: Laurie
I appreciated the way you care.
I am very please with the service from heartville. It give me the impression that we live in a small town and every body knows everybody. I appreciated the fact that my call don't go over seas and I am dealing with someone that lives in U.S. I appreciated the sympathy cards that I received after Jack and Rudy passed away. I know that you never knew them but it was important to me.
Insurer: Hartville
By: Monica