Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Fully satisfied
Fully satisfied with every customer service representative I've ever spoken to.
Insurer: Trupanion
By: Myrna
Because of direct billing,
Because of direct billing, the vet hospital was able to deal directly with Trupanion. This took a load of stress off my life while dealing with my dogs sickness.
Insurer: Trupanion Canada
By: Richard
The support team is very knowledgeable.
The support team is very knowledgeable. Their compassion and quick responses are truly unremarkable
Insurer: Trupanion
By: Darlene
I really enjoy calling Trupanion with questions because I always get an answer that is not a bunch of insurance mumbo jumbo.
I really enjoy calling Trupanion with questions because I always get an answer that is not a bunch of insurance mumbo jumbo. In this case as I was speaking with Shannon I figured out the answer and she was able to confirm that. She also acknowledged both Jude and Lilah.
Insurer: Trupanion
By: Patricia
I have always had excellent service when contacting trupanion.
And I have always had excellent service when contacting trupanion. Their customer service is excellent. They really do care. This I very much appreciate. Thank you trupanion!
Insurer: Trupanion Canada
By: Sherry
The support team at trupanion is very knowledgeable.
The support team at trupanion is very knowledgeable. Their compassion and quick responses are truly unremarkable. I have recommended trupanion to many of my close friends.
Insurer: Trupanion
By: Darlene
Your prompt and Compassionate response
Your prompt and Compassionate response
Insurer: Trupanion
By: Bernadette
Claims are handled fast and efficiently.
Claims are handled fast and efficiently. Someone is always avail to help (not needed this time).
Insurer: Trupanion
By: Nancy