Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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After all of the different answers I've received from many reps at Trupanion finally I reached the top notch tech service that I received in the past.
After all of the different answers I've received from many reps at Trupanion, finally I reached the top notch tech service that I received in the past. A caring sensitive tech who cares for you and your pet as if they are family, very sensitive and caring from start to finish. Thank you so much. Best, Linda.
Insurer: Trupanion
By: Linda
Always pay claims quick
Always pay claims quick, great customer service
Insurer: Trupanion
By: Thomas
Exceptional customer service
Exceptional customer service, Responsive fair claims process
Insurer: Trupanion
By: Hilarie
Exceptionally friendly customer service
Exceptionally friendly customer service, fast and generous claim process, affordable premiums.
Insurer: Trupanion
By: Diane
All of my interactions with the staff at Trupanion has been helpful and kind.
All of my interactions with the staff at Trupanion has been helpful and kind. My daughter also has a policy with Trupanion and, because of her interactions with your company, I chose Trupanion, as well.
Insurer: Trupanion
By: Jody
Because Trupanion is a very reliable company.
Because Trupanion is a very reliable company. All claims are paid promptly. I can trust this company. When I contacted insurance (it was only a few times) all representatives were very friendly and always solved my issues.
Insurer: Trupanion
By: Roza
They were very polite and seemed to care about my situation and even followed up with a call to confirm acuratate information.
They were very polite and seemed to care about my situation and even followed up with a call to confirm acuratate information.
Insurer: Trupanion
By: Christina
I've been very pleased
I've been very pleased with my Trupanion experience. The process is simple and easy to use on line. I feel my claims have been handled promptly and fairly. The phone representatives are helpful and friendly. My only complaint is that in the past couple of months, it has been hard to get someone to answer the call. I've tried the main number plus several others, the line rings and rings, I'm put on hold by the automated system but no one picks up. I was on hold one day in May for approx. 20 minutes before giving up. If it weren't t for this issue, I d rate Trupanion a 10
Insurer: Trupanion
By: Melinda
Claims process is easier
It seems that the claims process is easier now that Trupanion has all my pets info. My regular vet does not have direct pay but at least now they are more used to faxing my info in a timely manner to Trupanion and then I am reimbursed in a day or so.Area specialists do have direct pay which is really helpful especially at the Emergency Vet
Insurer: Trupanion
By: Christine