Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Wonderful, Quick Service
Wonderful, quick service. Their website is easy to use and their staff is excellent. Their waiting time to answer the phone when you call has always been right away. Also, their finalization of any payment is very timely.
Insurer: Embrace
By: Sandra
Embrace Rescues My Rescue When Possible Cancer is Diagnosed
Embrace has been a lifesaver when my 2-year old rescue suddenly came up lame with what might have been cancer. Turned out to be a bone cyst, but the diagnostics and surgery were costly. Embrace quickly precertified everything and has processed and paid promptly.
Insurer: Embrace
By: Katherine
Claim Review and Processing was Prompt and On Point
They reviewed claim promptly. And handled it exactly the way they advertised.. ...that peace of mind is good when your going through something with your buddy!
Insurer: Embrace
By: Craig
Best money we've spent!
ASPCA pet insurance has been the best money we've spent this year. After getting our puppy, learning about hunting breeds and building her social skills and immune system through doggie daycare this insurance company has been very supportive with our claims and quick responses!
Insurer: ASPCA
By: Chelsea
Slow claim processing
Very disappointed in the claim processing time - took 12 days- first I was told because it was due to employees given time off- then I was told because of the high dollar amount of claim ($2400) it would take longer because a supervisor had to approve it- I chose this company because they advertised a much faster turnaround time- very frustrating- the claim was fully approved and paid , so I was happy about that but they just didn’t deliver on what they advertised as far as processing time- and I don’t really care what the reason was- in business you don’t make excuses- you deliver
Insurer: Pets Best
By: Kari
After all of the different answers I've received from many reps at Trupanion finally I reached the top notch tech service that I received in the past.
After all of the different answers I've received from many reps at Trupanion, finally I reached the top notch tech service that I received in the past. A caring sensitive tech who cares for you and your pet as if they are family, very sensitive and caring from start to finish. Thank you so much. Best, Linda.
Insurer: Trupanion
By: Linda
Always pay claims quick
Always pay claims quick, great customer service
Insurer: Trupanion
By: Thomas
Exceptional customer service
Exceptional customer service, Responsive fair claims process
Insurer: Trupanion
By: Hilarie
Exceptionally friendly customer service
Exceptionally friendly customer service, fast and generous claim process, affordable premiums.
Insurer: Trupanion
By: Diane
All of my interactions with the staff at Trupanion has been helpful and kind.
All of my interactions with the staff at Trupanion has been helpful and kind. My daughter also has a policy with Trupanion and, because of her interactions with your company, I chose Trupanion, as well.
Insurer: Trupanion
By: Jody