Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great claims process
The claims process is awesome. Done electronically and paid directly to my designated account. Nationwide has been great whenever dealing with them on my dogs.
Insurer: Nationwide
By: Deborah
Nationwide is the best pet insurance company around
I am so happy to write a review for Nationwide. They are, hands down, the best pet insurance company on the market. Their policy is easy to understand. I have been using them for a year and am very pleased with the processing of claims procedure. It is timely. Sometimes, getting a preixisting condition removed from the policy takes a little longer, but it is not excessive. Recently, I added a puppy, Hope, to my home. The only reason I can afford another dog is because of the pet insurance Nationwide provides. I am so grateful to Nationwide. If anyone is looking for good pet insurance, I highly recommend Nationwide.
Insurer: Nationwide
By: Mary
Everyone I have spoke to on the phone about Pennys care is awesome and so helpful.
I am so happy I have pet insurance you all are so awesome and very helpful.
Insurer: Nationwide
By: Laura
Most improved over the last year
Our first 6 months with nationwide were difficult. The past year has been Fantastic. Keep up the great work
Insurer: Nationwide
By: Norma
Too many requests for additional information
There are too many instances where additional information is needed and no payment is processed. You have the vet name, you should ask the vet's office directly for additional records instead of burdening the patient with it.
Insurer: Nationwide
By: Rachel
trouble free claim very prompt
Very pleased, submitted my claim and it was trouble free and very prompt.
Insurer: Nationwide
By: Susan
You guys are the best.
Always efficient, never any problems. I would have no hesitation in recommending you to others.
Insurer: Trupanion
By: Brenda
Truly a Blessing
My sweet Lilly Rose will be turning 15 this year and it's very hard to watch her develop age related health issues. She is truly my very best friend, loyal companion and my little sweetheart and I will do whatever it takes keep her as healthy and as comfortable as possible for just as long as I possibly can. But I can't do it alone, and that's where the kind and extremely compassionate help I receive from Trupanion comes in. I can not express what their help and support mean to me, and to Miss Lilly. They are truly a blessing in our lives and I would encourage any who has a pet to please consider looking into the health coverage they can provide, I'm so glad I did!!! Thank you Trupanion ... from the bottom of my heart ...
Insurer: Trupanion
By: Karen
Thanks
Everyone is always very,helpfulbkind and concerned
Insurer: Nationwide
By: Deborah
Outstanding coverage, wonderful people
Our dog Sam (now 11 years old) has been unfortunate to suffer from several health conditions that have required ongoing and at times very costly veterinary/emergency care. Since we enrolled with Healthy Paws more than 6 years ago they have never denied a claim (at this point totaling tens of thousands of dollars) and have been steadfast in their continuing support. Our dog would not be here today without Healthy Paws and we are humbled and beyond thankful for everything they have done and continue to do.
Insurer: Healthy Paws
By: Shaun