Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Excellent pet care.
Nationwide provide excellent coverage for your pets. They keep you updated regarding any claims and always pay out very promptly. We have been with Nationwide for several years now and have never had a problem when it comes to coverage/claims. If you are looking for pet insurance, I would highly recommend them.
Insurer: Nationwide
By: Sharon
My beloved pet got the care he needed
My beloved kitty had a urinarty tract disorder. After a weekend in the hospital we thought he was ok. He relapsed at 2 weeks and needed emergency surgery. Having the insurance made it possible to keep him in our lives. Submitting the claim was easy and it was paid in record time.
Insurer: Nationwide
By: Bess
Always there when you need them
We have all 4 of our dogs covered by Nationwide. Never a billing issue, never a customer service issue, always prompt courteous service on all claims.
Insurer: Nationwide
By: Adrienne
Highly Recommend! Best thing I ever did for my dog
This insurance was the best thing that I ever did for my dog. My dog is my absolute world and its a fantastic feeling knowing that cost will never be a concern for my boys health. Reimbursements are fast and claims are easy. Thank you Nationwide in helping keep my boy at his healthiest throughout his entire life ! Diesel and I thank you!! I am a vet tech and am constantly recommending this company to clients !
Insurer: Nationwide
By: Jessi
Andi is doing well. Watching her diet.
The vet was able to summit the claim which is so much easier the us have to do it
Insurer: Nationwide
By: Kathy
Best insurance
Having pet insurance is very important and Nationwide has been the best! The convenience of submitting claims through email is a timesaver and the claims are processed quickly.
Insurer: Nationwide
By: Arthur
Nationwide is the best.
Nationwide has been great. Claim forms are easy to complete, and their response time is always within 1 to 2 weeks.
Insurer: Nationwide
By: Larry
Life saving!
I am so thankful we signed up for pet insurance through Nationwide. My dog developed a chronic condition shortly after I adopted him and without the coverage and peace of mind provided by having pet insurance I don't know what we would have done. He also is a naughty scavenger and we never have to feel like we need to gamble with taking him in or not. We know that we can take him in for the care he needs at the vet and have the peace of mind that he'll be ok and we won't break the bank!
Insurer: Nationwide
By: Delia
Grateful for Nationwide
My SAR K-9 Opal had a tramautic fall from a 30’ cliff and Nationwide was there for her when we needed it most. Thank you.
Insurer: Nationwide
By: Barb
Fast response, quick turnaruond time.
I appreciated the acknowledgement my claim had been received and when I could expect in terms of review. Those expectations were met and my claim was handled efficiently.
Insurer: Nationwide
By: Dianne