Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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great service, easy to use
My wife and I have two yorkie babies...a little over a year now....we had good sense to enroll in the HealthyPaws Insurance program for them...feeling they are active and very curious.. Our boy Max enjoys tearing things up...and he decided that he needed to eat/swallow the rubber stopper that is used on the toy you can fill with peanut butter. He became ill very slowly..throwing up and then lethargic and crying. Took him to the hospital...and ended up having surgery to remove this stopper from his lower intestine. A truly stressful experience for him and for us...and the expense was very high. I emailed the bill to HealthyPaws and in short time...received about 90%(program I enrolled in)back...I have received letters from them requesting about Max and his sister Bella....felt heartfelt...very supportive. I highly recommend HealthPaws as your insurance provider for your pet.....I know my babies are going to challenge us as they grow and continue to explore and I do anticipate further trips to the hospital. It is good to have an insurance company that does obstruct...they are supportive and I am glad they are part of the family.
Insurer: Healthy Paws
By: MITCHELL
Great insurance, I tell everyone I know to get it they’ll never go wrong.
I always recommend trupanion to friends with pets. Good insurance makes going to the vet less stressful.
Insurer: Trupanion
By: Jane
The claims process is so simple
The claims process is so simple. I logged into my account with my phone, took pictures of the invoice from my vet and submitted. 3 days later I received a check in the mail. Best experience I've had with an insurance company!
Insurer: Pets Best
By: Tina
What s not to love.
What s not to love. Great service
Insurer: Trupanion
By: Sonja
Trupanion handled the claims efficiently
Our dog had an unexpected serious illness & Trupanion handled the claims efficiently & spoke to us in a very caring & respectful manner. They also worked with us & our veterinarian with follow-up visits & meds. Would highly recommend
Insurer: Trupanion
By: Eileen
I was very pleased
I was very pleased with the quick response during a hard time to watch a pet in pain and am so grateful for your compassion
Insurer: Trupanion
By: Lorraine
Our claim was processed
Our claim was processed immediately on-site at our vet's office. The process took only a couple of minutes, and our claim was processed in only a day. Tokaido and I are grateful we have his health insurance with Trupanion. Reliable, understanding, and attentive. We will be glad to recommend Trupanion to everyone who loves the furry members of the family.
Insurer: Trupanion
By: James
Service is perfect.
Service is perfect. Claims are handled quickly and check when claim if covered its paid promptly. If not covered explanation is clear.
Insurer: Trupanion
By: Linda
very caring company
This last claim experience has been just like all the others we have put through to Trupanion.... - we have never been left hanging -we have never been disappointed -we have always had all our claims covered(for which we qualified) -in fact once Trupanion even covered a claim that we did not qualify for simply because one of their agents (mistakenly) said we were covered. - All of the above notes shows me Trupanion is a very caring company and has a great business ethic.
Insurer: Trupanion
By: Diane