Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great communication
Great communication, email almost next day stating claim is being assessed, then very quick response or payment.
Insurer: Trupanion
By: Tessa
Trupanion has always been there for us when we need them and every time I have reason to call I end up speaking with someone informed helpful and who sounds like they're just happy to be at work.
Trupanion has always been there for us when we need them, and every time I have reason to call I end up speaking with someone informed, helpful, and who sounds like they're just happy to be at work. They always sound truly pleased to help me out. It's amazing.
Insurer: Trupanion
By: Mary
Trupanion has always been there for us when we need them and every time I have reason to call I end up speaking with someone informed helpful and who sounds like they're just happy to be at work.
Trupanion has always been there for us when we need them, and every time I have reason to call I end up speaking with someone informed, helpful, and who sounds like they're just happy to be at work. They always sound truly pleased to help me out. It's amazing.
Insurer: Trupanion Canada
By: Mary
I already recommended Trupanion!
I already recommended Trupanion! You handled my claim promptly and professionally! I am very impressed!
Insurer: Trupanion
By: Betsy
Wish it was for humans too
I'm ready to 10 because I never have any problem with him getting reimbursed for his medicine no questions asked no phone calls no hassle the money is automatically deposited and I appreciate the fast claim service and the fact that they truly do care about my pet I would highly recommend them to a human if they offered it for people
Insurer: Trupanion
By: Michael
FIGO Bait and Switch
This company has decent customer service, but be prepared for your premiums to increase substantially after your first year. My dog is only 1 1/2 and has no health issues. When my policy was renewed after the first year, my premium was raised by 50%.
Insurer: Figo
By: Rich
Unreasonable on pre-existing condition
Took puppy in approximately two weeks after purchase (when insurance coverage became effective). The breeder tacks the eyes on all her puppies, not because of a problem, but because the breeder has found the tacking provides some stretching across the eye lash line that is helpful as the puppies transition to a new environment. The breeder's instructions were for us to remove the stitching in about a week. We were not comfortable removing the stitches, so we waited until we had our first vet visit (two weeks after purchase) to have the vet remove the stitches as part of the puppy exam. The eyes had become irritated from the stitches. The stitches were removed and the vet prescribed some eye ointment. Nationwide denied the claim for the ointment, stating "her eyelids were tacked prior to the policy effective date this is typical done for entropion [sic]." We provided a letter to Nationwide from the breeder stating her practice as described above. Upon review, Nationwide affirmed its decision of a pre-existing condition. It has now been five months since the first vet visit and the eyes are fine, but we are labeled with the pre-existing condition that was not warranted, in our opinion. We felt the claim review was a token gesture and totally ignored the information provided by the breeder and vet. Other than the experience shared above, our experience with Nationwide has been positive.
Insurer: Nationwide
By: Russ
Thank you, Pets Best!
Pets Best Insurance reimbursed me within 1 day of filing my claim. They are extremely responsive and customer service oriented. Their various insurance products and price points make their monthly premium very affordable. Buying a policy through Pets Best is the best decision we've ever made in taking care of our maltese-poodle puppy!
Insurer: Pets Best
By: Bugs
Great pet insurance
We have had a great experience with Embrace pet insurance
Insurer: Embrace
By: Rita
Dependable and Honest
I am so happy with nationwide pet insurance. I can depend on them for pretty much all of my cat’s care, and they are dependable and honest. I cannot say enough about how comfortable I am with my cat’s health because she has incredible insurance.
Insurer: Nationwide
By: Mirit