Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Helpful and Easy
Every person I have spoken to has been super helpful and friendly. Claims are the easiest ever! Super fast, too! Their app on my phone makes it easy to submit and track claim process.
Insurer: ASPCA
By: Miriam
I wish my own insurance was this great!
I can’t tell you how much these guys have helped me out! My little girl, Bear Thunder, has had multiple health issues and Nationwide has covered so much of it. Honestly don’t know what I would have done with out it. It also gave me and the vets more freedom to do more tests on her to figure out what the exact problem was. Thank you!!!!
Insurer: Nationwide
By: Emily
Couldn’t be happier with my choice!
My pup is a 2 year old rescue and was insured soon after adoption ~ 6 months ago. I extensively researched options before deciding on ASPCA (C&F). Nobody plans on needing insurance and a lot of companies are all talk. These guys have great customer service and don’t play games with your pet’s healthcare. I’m grateful to have them - they put their money where their mouth is. I wholeheartedly recommend them and can give an honest 10/10 rating. (PS - I found TrustPilot to be very helpful in my decision making at the time.)
Insurer: ASPCA
By: Dog
Awesome customer service!
Great customer service!
Insurer: Nationwide
By: Gloria
ASCPA ROCKS!
ASCPA has always been wonderful for our boy Cooper who unfortunately was diagnosed with Addison's disease. If we didn't have our pet insurance, we would have ended up paying so much more money. It is definitely a precaution I will always take with any dogs I adopt. ASCPA refunds our money quickly and always follow-up to see how Cooper is doing. They also cover a lot! They are very clear on what they need for reimbursements and their website is user-friendly. I highly recommend this pet insurance company above all others.
Insurer: ASPCA
By: Kimberly
Embrace is amazing!
I've used Embrace Pet Insurance for five years now and have been overwhelmed by the ease and efficiency of their services.
Insurer: Embrace
By: K.
well worth it
I have been very happy with the wellness plan. My only improvement would be a little faster claim processing
Insurer: Nationwide
By: Barbara
So please we got Trupanion
Can t say enough good things about our experience. So pleased we decided to go with Trupanion 12 years ago!
Insurer: Trupanion
By: Maria
Everyone is always friendly and helpful.
Everyone is always friendly and helpful. I don’t know what I would do without Trupanion!
Insurer: Trupanion
By: Elisabeth
Zach was very helpful and patient with me.
Zach was very helpful and patient with me. He has a very nice personality and was very helpful. All my interactions with Trupanion Reps have been very positive. Your agents are very knowledgeable about your product and my experience with you has been excellent. I've bee very fortunate and have not had to use the insurance very often but when I needed it I was glad I had chosen Trupanion.
Insurer: Trupanion
By: Carol