Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The service that I have received goes beyond excellent.
The service that I have received goes beyond excellent. This has been a horrific and stressful time for me so the compassion and patience exhibited by Jennifer was more than appreciated.
Insurer: Trupanion Canada
By: Wendy
Excellent service.
Excellent service. Responsive. So happy our veterinarian recommended Trupanion.
Insurer: Trupanion
By: Kelly
Great service
Great service over the phone and online!
Insurer: Trupanion
By: Judith
I am a very happy customer
I have been with Trupanion for about 3 years now and I finally got to submit claims. It was easy and so far I am a very happy customer. I already recommended Trupanion to a couple of my friends with dogs. :-)
Insurer: Trupanion
By: Irina
My claims are always processed fast.
My claims are always processed fast. They have even contacted me when they wondered if an item on an invoice for a different pet should be a new claim for that Pet.
Insurer: Trupanion
By: Ed
The Love Your Pet Company
I've reviewed Nationwide Pet Insurance before, but since asked, I will do so again: a) Peace of mind: Nationwide provides sleep-well pet coverage. To clarify- I am not a simpering ninny, and we do not coddle our Doobie-monster. But, at just 30 months and 60 + lbs. of Labradoodle-goofiness, she remains puppy-prone to hazards such as the occasional attempt at flight, or the after effects of visualizing a rattan basket full of newspapers as steak.These slight transgressions, albeit frustrating, don't force us into a debate over whether whatever symptoms she exhibits are "serious enough" to warrant a trip to the Vet and the financial strain attached to same; b)b) Icing on the cake: With the new auto Deposit, reimbursement is a more seamless process. Nationwide, continues to provide good-best-and better policy options, and it's worth every dime. Thank you, NW.
Insurer: Nationwide
By: Joan
OMG! The fastest claim processing I've ever known!
My twelve-week old puppy got sick and I had to run to the vet. I filed a claim online when I came home, and just a few hours later I had the response and information about the check that is going to be mailed. I've never had such fast service! I also called a couple of times previously to ask questions, and each time the person I had on the phone has been wonderful, caring, communicated well and was very precise on the information I received. So glad I chose Pets Best - Thank you!
Insurer: Pets Best
By: Laurence
Embrace is the best
I have both my Airedale Terriers insured through Embrace. The care and concern that the staff takes is outstanding. I feel like I have a personal relationship with them. They take all the time needed to answer any question if you call. They realize how important your special pet is to your life.
Insurer: Embrace
By: Matthew
Great Pet Insurance Option!
This is our third pet with ASPCA Pet Insurance and the service and coverage has greatly improved! Prompt turn around on claims, website is user friendly and I very much appreciate the personal touch of phone follow up on our fur baby’s health. Highly recommend this Company!
Insurer: ASPCA
By: Geralyn
Great customer care and excellent coverage
I've had ASPCA pet insurance for just under a year and it's been amazing so far. I lovingly refer to my 2 dogs as Money Pits because they have random issues that pop up out of nowhere and require a trip to the pet ER at 11pm. My insurance has covered their visits and medication, which is a lifesaver. Everytime I call, I speak to a real person who is always very helpful. I highly recommend ASPACA pet insurance to anyone looking for coverage.
Insurer: ASPCA
By: Carrie