Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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BEST INSURANCE COMANY, EVER!!!!
Nationwide has truly been a blessing in both mine and my pets life. She is alive and well because of the amazing medical coverage Nationwide offers for our furry loved ones.
Insurer: Nationwide
By: Leslie
Thanks for being there!
I am so happy that I opted to insure by baby boy, Max. He has received the best care from wellness to illness/injury all made possible by Nationwide. Thank you for always having our back!!
Insurer: Nationwide
By: Ruth
Everything about sending the claim has been easy, smooth and worry free.
After my puppy came down with a horrible virus I was happy I got them on pet insurance. Everything about submitting the claim on the Vitapet app checking the status, contacting a representative and being reimbursed has been worry free and easy. The last thing I needed was to worry about dealing with an insurance company after night of no sleep and stress. Thank you Nationwide for providing great care for the pets!
Insurer: Nationwide
By: Kelsea
Peace of mind knowing my dog is covered.
I have peace of mind knowing my Sadie is covered. Nationwide has provided fast and efficient service. Claims are always processed and paid quickly. Nationwide is definitely on our side. Thank you!
Insurer: Nationwide
By: Jill
Very happy with your service
Very helpful, Good insurance to have.
Insurer: Nationwide
By: Jan
Slow pay
I am happy with Molly’s policy but they wouldn’t offer me the same policy for my new puppy. Also, I feel like the reimbursement is too long.
Insurer: Nationwide
By: Mindy
Easy to apply, stays in place once applied
Fantastic service. I have recommended Nation Wide to several of my friends. Two have signed their pets up already.
Insurer: Nationwide
By: Sandy
Sammy is doing great!
Everything is going great with Sammy & Nationwide!
Insurer: Nationwide
By: Bonnie
Excellent Service!
Our year old Rottie has been having some bladder/intestinal issues the past couple of months which means many visits to the vet and many bills. Nationwide makes it so easy to submit claims online and they pay within less than a month which really takes the financial stress off of our minds. The ease of using Nationwide allows us to focus on our beloved pet rather than the financial issues that arise when medical attention is needed. We never had pet insurance before, but are very happy that we choose Nationwide for our newest addition and we recommend that if you love your pets like family members, you invest in Nationwide, you won't regret it!
Insurer: Nationwide
By: Sherry
I love knowing that I can take my baby boy to the vet and not worry that he can’t get the care he needs because of finances !
Streaks wellness visit went great. He turned one year old and seems to be in tiptop condition. Nationwide paid his wellness claim quickly and the process was simple and efficient. I really appreciated the service as this was my first claim and I was concerned that it would be a long drawn out process. I was very impressed!
Insurer: Nationwide
By: Ronda