Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Best decision we ever made!
We have had many dogs over the years and didn't realize you could get pet insurance. A friend told us to investigate companies that provide pet insurance. We did investigate and found that Nationwide Pet insurance was the best fit for us. We have been very pleased with their service and response to our claims.
Insurer: Nationwide
By: Linda
A NECESSITY FOR ALL PET OWNERS
Having health insurance for my fur child has made her vet care affordable. I especially appreciate that a person in my vet's office does all the paperwork for me!
Insurer: Nationwide
By: Kathy
Simple, easy and professionally handled.
First time ever have purchased Pet Insurance! I did a little searching of options offered through other pet insurance companies. I chose Embrace and so pleased with my choice! Everyone I have had contact with at Embrace has been so helpful and very thorough in explaining everything!!
Insurer: Embrace
By: Barbara
Appreciate how quickly my claim was paid. Have heard from other people about how long they waited.
Very good service.
Insurer: Nationwide
By: Joan
Piece of Mind
I am very satisfied with Nationwide. Everybody I have dealt with on the phone has been personable and knowledgeable. Thank you for checking on Tucker, however, the last reimbursement was for heart-worm and tick prevention.
Insurer: Nationwide
By: Deborah
Excellent Service
Great service. Excellent response time. I feel my two dogs are well covered and taken care of. Very happy with the insurance from Nationwide
Insurer: Nationwide
By: Terry
I’m so glad we “Embraced” Halo
I’m so glad we had insurance for Halo! We visited the vet for our routine visit and they discovered tumors that we didn’t know he had and told us they needed to be removed and the surgery required a specialist. Since Halo is a senior Cavalier, he also needed a cardiologist check to be sure he could handle the anesthesia. It was an enormous relief to have coverage for him since this was so unexpected and, frankly, expensive that we may have had to delay his care. Embrace was a pleasure to deal with and worked on our behalf quickly and efficiently. Can’t say thanks enough, and Halo is 100% on the mend.
Insurer: Embrace
By: Jess
Responsive and Clear
Nationwide Pet Insurance allows you to handle all claims as easy as possible. There is no long telephone interactions, all forms and relevant policy document is online, and checks are send directly to your house. I couldn't recommend it more!
Insurer: Nationwide
By: Jennifer
Peace of mind and extrodinarlly freindly staff.
I have had Alfie with Healthy Paws since he was 12 weeks old. We have had a few gastro issues with him and on all occasions Healthy Paws have been quick with my claim, follow up on how he is doing and never declined a claim. Last time was the weekend before Christmas and my claim was settled and check arrived before New Year. I cant thank them enough for all the help and security knowing my puppy is in good hands.
Insurer: Healthy Paws
By: Alyson
Embrace was there for us in every way.
We chose Embrace when we received our son's service dog, Ramos. Ramos was 3 then, and he was exceptionally healthy until the very end of his life. He had a small skin tag removal a year ago, which Embrace covered after our co-pay. This past fall, Ramos was diagnosed with a rare and aggressive cancer. Embrace was wonderful to take care of everything: surgery, medicine, doctor care before and after, and even euthanasia. The staff was exceptionally kind through this difficult time for our family.
Insurer: Embrace
By: DEBORAH