Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Embrace is excellent!!
I have been with Embrace for (2) years with my older Great Dane (now 2 1/2 years old) but thankfully have never had to submit a claim. However....I added my new Great Dane puppy at 12 weeks old the end of November and within 3 weeks he broke his leg in two spots....got it stuck under the stair when he was running up the stairs. After my deductible was reached (in one ER visit) Embrace took over. I am so grateful that they made the process so easy and painless. I have been receiving checks for every claim submitted after the deductible was reached. Also every email I sent was answered.....every phone call was treated with courtesy and kindness.....and they keep you informed of each claim received and where it is in the process and the outcome. I would highly recommend Embrace and I am telling all my friends with pets about this wonderful company. Thank you Embrace! Very satisfied customer.....Jill Fairbanks
Insurer: Embrace
By: Jill
Fast, efficient and friendly service!
I am happy to be a part of the Pets Best Family. All my claims have been processed quickly and efficiently. Only once there was slight confusion (I had filed it wrong) and customer service was very friendly and explained everything thouroughly. I would highly recommend Pets Best. They have been a life saver!
Insurer: Pets Best
By: Jackie
SUPERB PET INSURANCE
We (and our little Mini Schnauzer) are truly grateful for the wonderful service we've received from PetsBest. The turnaround time on reimbursement has been very timely. We highly recommend all pet owners to avail themselves of the peace of mind having this coverage provides.
Insurer: Pets Best
By: Nancy
Amazing
My husband and I debated about whether or not we should invest in pet insurance before we brought our puppy home. It has been 100% worth it. It is so easy to submit claims via email, and we are always reimbursed by the end of the month. We could not recommend it more!
Insurer: Nationwide
By: Madison
Thank You Pet Insurance
I was dismayed by the increase in pet insurance premiums when my GSD was merely a 6 year old but with the high cost of veterinary care, glad I have had since her puppyhood. This year a little mishap that required ER dog care and minor surgery. Claim form easy to complete and submit. Response by your company prompt and professional.
Insurer: Nationwide
By: Colleen
She's friendly and professional.
She's friendly and professional. I received my preapproved form and a letter to my surgeon's office in less than a few hours (cc to me). Very efficiently done for me as requested. Thanks
Insurer: Trupanion Canada
By: Jennifer
Customer Service was friendly
Customer Service was friendly and answered my questions.
Insurer: Trupanion
By: Terence
Customer service was helpful
Customer service was helpful, extremely nice, understanding and kind.
Insurer: Trupanion
By: Debi
Customer Service was very efficient.
Customer Service was very efficient. Solved my problem. Customer Service was also very friendly.
Insurer: Trupanion
By: Virginia
Claims are very inconsistent
The time it takes to process claims are very inconsistent. I will have one claim that will be processed & approved with 1-2 days and then there are claims can take 3-4 weeks to process. Customer service are very slow in responding to inquiries via email
Insurer: Trupanion
By: ERIC