Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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The customer service we have received has been tremendous!
The customer service received when making calls asking about claims and timeliness has been more than helpful!
Insurer: Nationwide
By: Brooke
Well worth it; they are also so easy to work with.
I was referred by a colleague and called Nationwide. They were informative and easy to deal with from the beginning. Since then I have made some claims and the payments are made promptly to my checking account. The claims can be made by sending s photo of the bill to Nationwide via an app. It’s easy and so far the relationship has been really good.
Insurer: Nationwide
By: Denis
Helpful
Nationwide was very helpful after my dog got hurt. They care about pets and helped me not to worry about money and focus on my dog!
Insurer: Nationwide
By: Tanya
Like the speediness of getting back answers.
Love the app and being able to log on to check the status of your claim.
Insurer: Nationwide
By: LAURA
Great Coverage and AMAZING Customer Service
We had a big and unexpected emergency with our sweet little girl and Healthy Paws covered NEARLY ALL of our $7,000 vet bills! Not only did they process and pay in a quick and timely manner, they also followed up to see how our sweet girl was recovering. A personal, tailored note from their customer services team was such a nice, kind and caring touch as we were struggling through and so concerned about her. It made all the difference in the world! Highly recommend this insurance plan.
Insurer: Healthy Paws
By: Samantha
Thanks for helping me to believe in Pet Insurance
Process was very easy & seamless. Appreciate the reasonable turn around time on paying the claim & thorough explanation. thanks for caring about my pet.
Insurer: Nationwide
By: Adam
Nationwide has been pretty good so far.
I've had a great experience with Nationwide so far.
Insurer: Nationwide
By: Amanda
You guys always support us. You guys are the best.
Since we have had our Dachshund Nationwide has always supported us. That's a big deal for us because our Dog is a huge part of our Family. Thank you to Nationwide for always being there when we need it.
Insurer: Nationwide
By: Chad
Best pet insurance!! By far!!
I absolutely love Figo. Their representatives are super helpful, kind and patient. The insurance itself gives my pup great coverage and I can rest easy knowing they have my back should I need to take him to the vet. Their claim response rate is lightning fast, and I’m reimbursed for fees paid within days of submitting my claim. I’ve already recommended Figo to other puppy moms and I will continue to do so. Thank you, Figo!! You guys really rock!!!
Insurer: Figo
By: Nicole
Can sleep at night knowing I have pet insurance for both my cat and dog.
Always Always helpful and concerned. Love this pet insurance.
Insurer: Nationwide
By: Debby