Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Fast, easy and affordable
I don't believe my cat would still be here if we weren't covered by Embrace. They were easy to get a hold of to ask about coverage, and it took less than an hour to be pre-approved for my cat's surgery and other procedures. I am an Embracer for life now.
Insurer: Embrace
By: Rachael
Proof is in the Claim
You hope to never use your insurance, but when the time comes to place a claim the true value of the insurance company you selected becomes apparent. Pets Best offers its customers great service, easy to understand policies, is affordable and pays claims quickly. Similar to health care, pet care can be very expensive. I'm glad I covered my kitten who is now 2 years old and suddenly became ill. Having pet insurance allowed me to focus more on his care and less on the vet bills. Thank you, Pets Best for also caring for the humans who care for their furry friends.
Insurer: Pets Best
By: Susan
Customer service is top notch
Their customer service reps all deserve a raise - every time I've called in with a question they have been super easy to talk to and helped me understand my claims. The only reason I didn't give a full 10 is because sometimes the process time is extremely slow and it feels like the claims get forgotten. I've had to call in 3 times to get a claim processed after I hadn't heard anything for weeks. But, to give the customer service reps another shoutout - whenever I call in my claim will get processed immediately.
Insurer: Nationwide
By: Kat
Older Cats
Found out our girl needed some teeth pulled, the pre-authorization went smoothly/quickly. Claim payment was approved quickly. No complaints. We switched to Embrace 2 years ago and have never looked back.
Insurer: Embrace
By: Evan
Great insurance with FAST claim turnaround
Easy claim process online. Just upload invoice no claim form needed. Direct deposit made within 48 hours
Insurer: Pets Best
By: Patricia
In the beginning I was disillusioned with certain policies, but after voiciing concerns with mgt, our issues have been rectified
As previously stated in the beginning we were having difficulties with what they called pre-existing conditions which were ultimately misdiagnoses by a local veterinarian, after taking our dog to Cornell University, one of the top veterinary teaching schools in the country and getting a true diagnoses- and submitting all of this to nationwide from their department experts, we have been able to remove several if not all of the so-called pre-existing conditions. Nationwide was very fair though it took some effort on our part to get to the right department and people who took our concerns seriously. Our dog was just over one year old when we took out this policy so she was relatively healthy but had been unfortunately misdiagnosed by a local veterinarian. In fact she almost died due to his careless misdiagnosis. Once all of this was cleared up with Nationwide they have been stellar in their cooperation. The claims we submit are revised and reimbursed in a very timely manner .I cannot say enough good things at this point about them and I would never have another dog again without health insurance- best to get it when they are just a puppy of course as I have learned. Have had many many dogs over the years and because they are like my children I pay and pay and pay for everything; so thankful I found Nationwide because I did a lot of research and they were rated very highly. Despite the rough beginning they have proven to be everything I read. I did get the best policy which included wellness care and Jolene is now 2 1/2-years old-healthy beautiful, happy and loving. I would recommend Nationwide to anyone looking for a reputable insurance company for their pet! We have had no other problems or concerns since the one unfortunate incident in the beginning. We have been very pleased since then and to continue with them for all other pets that come into our life.
Insurer: Nationwide
By: Tammy
It’s easy an si worth the peace of mind
Nationwide is a great service. It’s easy and convenient.
Insurer: Nationwide
By: Patricia
Teeth exxtraction
I haven't had anything but good experiences with VPI. Thank you very much.
Insurer: Nationwide
By: Debra
Fantastic response time and explanations of claim.
Excellent customer service and quick response/turn around times. I recommend them to my dog training clients as well.
Insurer: Embrace
By: Nannette
Nationwide has been a lifesaver for me and my family
Ginger was a very special pet to us. She was so kind, gentle and loving. She was always a joy to be around. Two years ago in September she was diagnosed with Lymphoma and my world was turned upside down. Through 1.5 years of treatment Nationwide Pet Insurance helped us as we struggled to keep her alive, and she did very well for that time. 3 months ago we had to put her to sleep as the cancer had reasserted itself in her body and was very aggressive. We are still very sad at her passing but know that without Nationwide being our support we would have lost her much sooner. It's made a indelible impression on me.
Insurer: Nationwide
By: brandon