Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
Other Categories
too long, poor commuication
Claims took a very long time to process. Some communication was online and some via mail. Had to call several times to find out more info was needed for me (weeks after intially sending info) and that I would get a letter that told me this. If claims are submitted online and you can check on the status, then communication should be able to occur here- not by a letter for one thing, and email for another, check the website for another. These claim statuses online also did not reflect what part of the process they were in -reviewed, complete, pending, etc, without explanation of what was actually happening as indicated. You send the claim by email to one email, then follow up info/history/records are to be sent to a different email which is not mentioned on the site. Took months to be reimbursed. Then got several letters that mentioned preconditions (of eye inflection, inflammation that was not present when I adopted the cat), and each one said something slightly different but essentially the same. Overall, not sure if it is worth it and am disappointed with the difficulty and lack of clarity it took to navigate the process.
Insurer: Nationwide
By: muriel
Customer service was excellent
Customer service was excellent
Insurer: Trupanion Canada
By: Warren
Every time I interact with Trupanion I have a wonderful experience.
Every time I interact with Trupanion, I have a wonderful experience. The agents are friendly, knowledgeable and professional. I am so grateful we have this option for our fur babies. Trupanion has saved us hundreds of dollars and the claims process is incredibly easy, smooth and usually pretty prompt for reimbursement. Thank you and great job!
Insurer: Trupanion
By: Michelle
Everyone is very helpful.
Everyone is very helpful. Trupanion had been wonderful in settling claims. Everything is explained well.
Insurer: Trupanion
By: Judy
Excellent customer service.
Excellent customer service.
Insurer: Trupanion
By: Wendy
Great Company
Great Company that is very professional and easy to work with.
Insurer: Trupanion
By: Tom
Every time I interact with Trupanion I have a wonderful experience.
Every time I interact with Trupanion, I have a wonderful experience. The agents are friendly, knowledgeable and professional. I am so grateful we have this option for our fur babies. Trupanion has saved us hundreds of dollars and the claims process is incredibly easy, smooth and usually pretty prompt for reimbursement. Thank you and great job!
Insurer: Trupanion Canada
By: Michelle
Long appeal process
Its been a 10 up until my recent issue with a claim for a foreign body, and being a vet tech I recommend to all clients as well. The appeals process has been almost 2 months now with no answer, I was never told buying the insurance that he had what Trupanion would call pre existing conditions, and the fact it was called that is ridiculous. Overall still happy, but this has given me some reservations
Insurer: Trupanion
By: Rebecca