Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Customer service was excellent
Customer service was excellent
Insurer: Trupanion Canada
By: Warren
Every time I interact with Trupanion I have a wonderful experience.
Every time I interact with Trupanion, I have a wonderful experience. The agents are friendly, knowledgeable and professional. I am so grateful we have this option for our fur babies. Trupanion has saved us hundreds of dollars and the claims process is incredibly easy, smooth and usually pretty prompt for reimbursement. Thank you and great job!
Insurer: Trupanion
By: Michelle
Everyone is very helpful.
Everyone is very helpful. Trupanion had been wonderful in settling claims. Everything is explained well.
Insurer: Trupanion
By: Judy
Excellent customer service.
Excellent customer service.
Insurer: Trupanion
By: Wendy
Great Company
Great Company that is very professional and easy to work with.
Insurer: Trupanion
By: Tom
Every time I interact with Trupanion I have a wonderful experience.
Every time I interact with Trupanion, I have a wonderful experience. The agents are friendly, knowledgeable and professional. I am so grateful we have this option for our fur babies. Trupanion has saved us hundreds of dollars and the claims process is incredibly easy, smooth and usually pretty prompt for reimbursement. Thank you and great job!
Insurer: Trupanion Canada
By: Michelle
Long appeal process
Its been a 10 up until my recent issue with a claim for a foreign body, and being a vet tech I recommend to all clients as well. The appeals process has been almost 2 months now with no answer, I was never told buying the insurance that he had what Trupanion would call pre existing conditions, and the fact it was called that is ridiculous. Overall still happy, but this has given me some reservations
Insurer: Trupanion
By: Rebecca