Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Good customer service.
Good customer service.
Insurer: Trupanion Canada
By: Carol
I've been with Trupanion since before it was even called that (8 critters now!
I've been with Trupanion since before it was even called that (8 critters now!) I believe in pet insurance and have always had terrific service and I know I always will!
Insurer: Trupanion Canada
By: Lynda
Fast and honest
Fast, honest and easy claim and reimbursement to the vet. Insurers could learn from Trupanion!
Insurer: Trupanion
By: Lonny
Great customer service.
Great customer service.
Insurer: Trupanion
By: Michelle
Trupanion has excellent customer service and really came through for my doggie Pando who needed an MRI for his severe neck pain.
Trupanion has excellent customer service and really came through for my, doggie, Pando who needed an MRI for his severe neck pain. Thank you for making Pando's care possible. This was one of the best decisions I made to purchase this insurance for my two doggies.
Insurer: Trupanion
By: Tricia
Trupanion makes it so easy to submit claims and makes stressful times easier.
Trupanion makes it so easy to submit claims and makes stressful times easier. You help me to understand my coverage. Everyone I speak to is so genuinely caring. My vet can send claims electronically at the end of each visit and I don’t have to do anything at all!!!
Insurer: Trupanion
By: Marie
Trupanion has excellent customer service and really came through for my doggie Pando who needed an MRI for his severe neck pain.
Trupanion has excellent customer service and really came through for my, doggie, Pando who needed an MRI for his severe neck pain. Thank you for making Pando's care possible. This was one of the best decisions I made to purchase this insurance for my two doggies.
Insurer: Trupanion Canada
By: Tricia
Trupanion makes it so easy to submit claims and makes stressful times easier.
Trupanion makes it so easy to submit claims and makes stressful times easier. You help me to understand my coverage. Everyone I speak to is so genuinely caring. My vet can send claims electronically at the end of each visit and I don’t have to do anything at all!!!
Insurer: Trupanion Canada
By: Marie
Good customer service
Good customer service, experience and cost. I referred a couple of friends already.
Insurer: Trupanion
By: Roxanne
Persistence!
Really appreciate the persistence and follow-up that Nationwide did for Boudicca. You processed our claims immediately for our other three cats, but for some reason, our vet was not providing you all the records you needed for Boudicca. It took a while, but you kept at it and retroactively processed prior claims fully. Also appreciated the monthly updates you sent, saying you were still reviewing the claims.
Insurer: Nationwide
By: David