Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great Support
I am so glad that this insurance is available so I never have to worry about whether or not I can afford unexpected medical care for my canine buddy. The claim submittal process is simple and the customer care is fantastic.
Insurer: Nationwide
By: Lisa
Extremely pleased
I have been nothing but extremely pleased with Trupanion s insurance coverage and claims processing. All claims have been handled quickly, efficiently and as the policy holder I am kept abreast of the status of each and every claim filed.
Insurer: Trupanion
By: Patty
The company has always been easy to deal with payment came quickly and easily to me.
The company has always been easy to deal with, payment came quickly, and easily to me.The company owned a mistake that they made in my favor, and didn`t demand a refund from me. Whenever I have spoken to a company rep. on the phone, they have been helpful, polite, friendly, and appear to care strongly about animals.
Insurer: Trupanion Canada
By: Jacquie
Good Service.
Good Service. Answers all my questions. Customer service people know the product & answer questions readily.
Insurer: Trupanion
By: Donna
Phone calls are always courteous and helpful the insurance is responsive and hassle free.
Phone calls are always courteous and helpful the insurance is responsive and hassle free.
Insurer: Trupanion
By: Lyndalee
Good communication
Convenient, keep claimant well informed on progress of claim.
Insurer: Trupanion
By: Alice
Exemplary employees
I've NEVER experienced any type of insurance company like this! Exemplary employees, policies, procedures, payments, etc. Can t say enough good things!
Insurer: Trupanion
By: Karen
Best Insurance Ever
We have never been disappointed with Nationwide. We have a 1.5 year old Doberman with significant health issues, so we have been to the regular vet and the specialists numerous times. Nationwide has handled our claims with speed and ease.
Insurer: Nationwide
By: Jennifer
Our budget would have gone to the dogs
We vacillated before purchasing pet insurance for our cocker spaniel and our cat. The cat has enjoyed good health despite a heart murmur. However, the cocker has had a number of mishaps (injuries to both rear legs, and Cushing's disease) that have cost us over $10,000 at the vets' offices. Thank heaven we made the decision to purchase ASPCA coverage for both pets, as most of our outlays have been reimbursed. The online claims processes were a breeze and reimbursements were fair and faithful to the contract language. The only reason we didn't give the insurer a "10" was that a few of the items charged were deemed somewhat higher than usually charged in the community. So much for the cost of loving in the District of Columbia. We enthusiastically recommend ASPCA.
Insurer: ASPCA
By: Mike