Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Very helpful and answered all my questions
Very helpful and answered all my questions
Insurer: Trupanion Canada
By: Frances
Very helpful and knowledgeable!
Very helpful and knowledgeable!
Insurer: Trupanion Canada
By: Johnathan
Very knowledgeable and helful staff
Very knowledgeable and helful staff
Insurer: Trupanion Canada
By: Maria
Friendly but not that helpful.
T he call-taker I spoke to was friendly and provided some information that I requested. Unfortunately he was unable to provide the answer to my question on what my rate would be after the annual renewal in Sept.
Insurer: Trupanion Canada
By: Sue
Great claim experience!
Great claim experience! Quick pre-approval, helpful staff, direct billing to the hospital! Amazing!!!!
Insurer: Trupanion
By: Talia
Staff are friendly, knowledgeable and helpful.
Trupanion's staff are always friendly, knowledgeable and helpful.
Insurer: Trupanion
By: Sancha
Customer service was extremely pleasant and oersonable
Customer service was extremely pleasant and oersonable
Insurer: Trupanion
By: Sanford
Everytime I call with a question everyone is so wonderful and helpful.
Everytime I call with a question, everyone is so wonderful and helpful.
Insurer: Trupanion
By: John
Helpful.
I feel that Trupanion reps. are very helpful.
Insurer: Trupanion
By: Joan
I find Trupanion and their individual representatives to be very fair and always helpful with any concerns.
I find Trupanion and their individual representatives to be very fair and always helpful with any concerns. I always recommend strongly to other pet owners.
Insurer: Trupanion
By: Lisa