Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Easy Peasy
My little Hanzo had a very stressful move across the country. So stressful he developed bladder stones within a month of us getting here. Ended up having to take him in twice and now he's on a special diet fooooooorever. But insurance was great. Saved us about 300$ and while that wasn't the total bill that was bout 60% of it (accounting for deductible and that Nationwide doesn't cover special foods). This was awesome and I'm glad we went here. Putting the claim in was wicked easy and all the notification, per my request, were by text so perfect for me. Had one question in the middle and had to call in. The lady on the phone was super easy and informative. She gave me some random tips and really cared about my little orange guy. Having had a super stressful move from MI and right into work and then Han getting sick well the fact that putting in my claim was so easy is appreciated. Overall highly rec this company.
Insurer: Nationwide
By: Suzanne
Embrace Is a Great Pet Insurance Company
Embrace is always accurate in my opinion of insurance coverage. I am appreciative of the support I received when I have an emergency with my furry friend.
Insurer: Embrace
By: Brian
Fast, Helpful, Trustworthy
Embrace has met and exceeded my expectations. They are super fast in responding to claims and they also offer a pet wellness hotline for emergency situations. Zero complaints, nothing but praise.
Insurer: Embrace
By: Mike
Great response from Nationwide!!!
Excellent service
Insurer: Nationwide
By: Frances
Thank you for helping me to provide the best care for my dog
You guys are great! So easy to work with & always helpful & polite. I love that I never have to worry about the costs of tests that my dog needs - I can do what’s best for her knowing that she has the best pet insurance. Thank you - we love you!
Insurer: Nationwide
By: Jen
Love Nationwide Pet Insurance
I have had Nationwide Pet insurance on my little Toy Poodle since I adopted her, and I am very pleased with it. It pays what it says it will pay and it pays in a timely manner. It takes good care of my little girl.
Insurer: Nationwide
By: Patricia
Covered expenses exactly as promised with no surprises
I was so pleased and surprised with the process of submitting a claim and the payment. Both procedures were covered as promised in our insurance coverage plan. I was nervous that there would be some shady insurance loophole or grey areas that would prevent full recover. But nationwide pet insurance has proved itself to be reputable and trustworthy in my eyes. I’m so pleased I decided on Nationwide pet insurance over the many other providers. Their coverage is complete and makes you feel like they truly value pets as family members.
Insurer: Nationwide
By: Rachael
So glad we have pet insurance!
Friends recommended Nationwide before we even got our first puppy, and given all the issues she has had it has been fantastic. With allergies or illness the claims are reasonable, explained and timely.
Insurer: Nationwide
By: Doreen
I love that health care decisions don't have to be made purely from a financial perspective
We have 2 dogs insured and I am happy that we have the coverage. Thinking about this particular claim I am not as satisfied as I have been for previous claims. I am not clear why certain items were not paid and I find the information difficult to follow. I really wit=sh that there was a place to view an overall summary of benefits paid - where we are with regards to the deductible. When it shows that the annual benefit have been paid or the total allowable has been paid, it would be really nice if that information was included. I am sure if I took the time to call I would get my questions answered. It just seems that it would be easy to provide a summary of the total paid vs the deductible and for items that have an allowable dollar amount - what the amount is would be great.
Insurer: Nationwide
By: jacquie