Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Entire process is easy
This is our first time with having a puppy and puppy insurance. The entire process was very easy to us and understand. The women I spoke to when I purchased the insurance was very informative. She help educate in this entire process.
Insurer: Pets Best
By: Andrea
my Trupanion experience has been top-drawer
From my first interaction with a representative over the phone, my Trupanion experience has been top-drawer and I m so glad to have the coverage. I was really worried about my dog, and it was so helpful to know the specifics of his coverage and what I could expect. The claim was paid very quickly. I can t say enough good things. Super, super, super!
Insurer: Trupanion
By: Juli
Great service
Great service and very good claims coverage.
Insurer: Trupanion Canada
By: Elizabeth
Quick response time to
quick response time, good communication with my vets staff
Insurer: Trupanion Canada
By: Deirdre
Very friendly, helpful, caring
Very friendly, helpful, caring and knowledgeable staff on every phone call I ve had.
Insurer: Trupanion Canada
By: Patrick
this claim process went fairly smooth
While this claim process went fairly smoothly, I was caught off guard that each condition had a $100 deductible - as with most insurance products I was under the impression that I had a deductible applicable once per calendar year. This just leaves me with the perception that there are too many exceptions to the policy and that things need to be made clearer. I had to call a rep to clarify
Insurer: Trupanion Canada
By: Sophia
very quick to respond to claim
Easy to join, very quick to respond to claim and paid quickly.
Insurer: Trupanion Canada
By: Lauri
Couldn't ask for better
Every experience with Trupanion has been positive, from the initial call and sign up through claims... couldn't ask for better.
Insurer: Trupanion
By: Stacey
So much easier with Trupanion
My experience with two very sick animals was made so much easier by Trupanion
Insurer: Trupanion
By: Marc
HealthyPaws is the way to go for insurance!
I am very pleased with HealthyPaws as the insurance carrier for my Frenchie. My boy has had a decently long list of health issues. Being a bulldog is not easy as they come with many issues. My boy had various surgeries and treatments. HealthyPaws been there the whole time and covered him. Having this security is helping me greatly to reduce my stress level as well. HealthyPaws is highly recommended and has a great team of caring and supportive personnel on the phone and filing the claims online is a breeze as well. HealthyPaws is the way to go for insurance!!
Insurer: Healthy Paws
By: AILEE