Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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So easy to make a claim and quick payment
So easy to submit a claim with the app. My claim was processed before my dogs cone of shame was off! So happy I purchased insurance for Jellybean as I didn’t have to worry about how are we going to pay for this!
Insurer: Nationwide
By: Jo
Great service
My poor little girl was limping. We took her to the vet to get checked out and she was ordered to restricted activity, anti-inflammatory and pain meds for 2 weeks. Now Ruby has her appetite back and is feeling fine! The claims process was so easy and the funds were wired within a couple of weeks.
Insurer: Nationwide
By: Elizabeth
Caring, understanding and quick response time
Yes! Never had any issues with claims. Always kind and courteous when I contact by phone.
Insurer: Nationwide
By: Deborah
Nationwide has helped my pet live a longer and happier life
I am very pleased with my pet insurance from Nationwide, this has been a challenging year for my furry children and knowing I have this insurance is peace of mind that I can give them the best possible care out there. I will never have another pet without this insurance as coverage.
Insurer: Nationwide
By: Angela
Excellent service
We are so thankful we got pet insurance through nationwide. It’s been such an excellent experience. Thank you for everything
Insurer: Nationwide
By: Angela
Difficult and Complicated Process- not what was advertised. Would never recommend.
It took more than three weeks for my claim to be reviewed due to "unusually high volume". I supplied all requested records and the company requested more. The entire process was not efficient, but was complicated and frustrating. Regardless of my claim being denied, I found customer service inadequate and the delays extensive.
Insurer: Pets Best
By: Jen
Easy and convenient process
My boy has a skin allergy. We don’t know why this happened to him but Nationwide has done a tremendous job in helping us keep him comfortable. The claim process is easy to use and quick to pay. No complaints!!
Insurer: Nationwide
By: Lynette
Awesome Pet Insurance!
Nationwide pet insurance is super awesome! I’m so thankful to have this fantastic coverage for my fur baby. She has been hospitalized twice in the last few months and Nationwide pet insurance really helped to ease our stress in these emergencies by providing amazing coverage! Highly recommended! I tell all pet parents about it!!
Insurer: Nationwide
By: Sara
Everything you say is true. Filing the claim took minutes and I received a check within weeks. Thank you
I was doubtful but am now a believer! Filing the claim online was so easy. You let me know what wasn't covered and why it was not paid (food for Stella) and sent me a check for the rest. I have told everyone1
Insurer: Nationwide
By: Linda
Working With Nationwide Has Been Beneficial To My Pet and I!
So far our experience with Nationwide has been great. They have taken care of all of our needs and our puppy is grateful for it.
Insurer: Nationwide
By: Cory