Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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A+ service
Very happy I chose Embrace. Very helpful and caring and the wellness program is amazing to have. There mthly emails on caring for our pets is very helpful. Very good service
Insurer: Embrace
By: Krishna
Best Investment for your furry loved one
I have been a Nationwide (VIP customer previously) for years and this has been the best decision I have made to help offset expenses for when my dogs are in need of treatment. It is nice knowing that the large expense that usually comes when bringing a dog to the vet can be offset by this wonderful policy. True professionals and genuinely care about the needs of your pet.
Insurer: Nationwide
By: David
Nationwide cares.
I have been completely happy with both your customer service and the prompt payment of claims. I recommend your company if any of many friends are looking for pet coverage,
Insurer: Nationwide
By: Jean
Awesome company with great customer service
We have had to use the insurance already and have had complete satisfaction as of this date. Everything stated in coverage is accurate and paid accordingly. Very satisfied and glad we are taking care of our four legged children. Even added our new puppy.
Insurer: Figo
By: Wendy
Quick and Efficient
Upfront with what is covered. Most major medical is covered as long as your pet is checked out when it is young. Process payments quickly!
Insurer: Nationwide
By: Shaunna
Pet Insurance is important
Overall pet insurance is important. It takes a while from beginning to end when filing a claim. I wish there was an ins carrier where they pay the vet instead of me. Saves hassle. Also irritating you never know what you are going to be reimbursed. You are the discretionary of the rep who handles your claim.
Insurer: Nationwide
By: Mardelle
I am generally pleased with the benefits and service provided.
Nationwide has provided prompt claim reimbursement and coverage is adequate for my pet. I would say that the policy is better than the others that I have had in the past.
Insurer: Nationwide
By: Jeff
Nationwide Pet Insurance helps you keep your Pet healthy and happy so that you have extra years with them.
The best investment that we ever made was in purchasing Nationwide Insurance for our pets. We are able to give them all the needed appointments, x-rays, surgeries, blood work, etc. to keep them healthy so that we are able to spend additional years with them. I have 4 dogs and because of Nationwide, one is now able to now see, the other able to walk, infections were cured and other minor/major problems. There 24 hour phone service is an added benefit. If you were ever thinking of purchasing pet insurance, please contact Nationwide - you would be glad that you did.
Insurer: Nationwide
By: Judy
Trupanion let me focus on my precious Jade
Jade our rescue who is about 10 yrs old was found to have a growth in her rectum area by her regular Vet. After a blood test - a referral was made to Bluepearl Speciality Vet Hospital as there was cause for concern based on results. The Drs at Bluepearl hospital were very attentive and recommended a CT scan to see what was there. Our first thought was Jade and getting her better -- it was hard to digest all the medical jargon and options and possible causes. The thought of cost didn't even hit us until after they took Jade for the CT scan. At that point I was asked if i had insurance and YES! I had Trupanion ! Within minutes the hospital sent an estimate to Trupanion and it was pre-approved with a copy to me detailing the amount we had to cover and what Trupanion would cover. The bill was close to $3000 - and my part was under $400. Though not a small amount -- considerably smaller than the entire bill which would have put us over the edge. Trupanion really saved our precious girl. In the end, other tests and biopsy were done -- Trupanion came through every time. Our little Jade is recuperating now safely at home and we are sooo happy to have her back at home -- and to have TRUPANION -- THANK YOU SO MUCH!! We wish there were more words to tell you how grateful we are. Thank you again:)
Insurer: Trupanion
By: YVONNE