Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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The automated process is wonderful.
Whenever I talk with one of Trupanion s representatives they act like they really care about my pets. They also are very ready to help. The automated process is wonderful. Now I just scan and send and the money appears in my bank account soon thereafter. I wish my own medical insurance experience was so good.
Insurer: Trupanion
By: Michele
Great Insurance for pets.
Great Insurance for pets. No hassle claims. Even when the Vet Office submits claim and messes it all up (wrong diagnosis) I was able to straighten it up with one phone call to your representative. From now on I will be submitting claim because the Vet Office really dropped the ball, this time. Had no problems with them in the past. Thank you for making it easy to correct their mistake
Insurer: Trupanion
By: Debra
High coverage, easy pre-approval
High coverage, easy pre-approval and submission process right from Veterinary Clinic.
Insurer: Trupanion Canada
By: Ashley
I'm really pleased
I m really pleased with Trupanion. My pup has a chronic condition (seizure disorder), so he requires meds twice a day. Trupanion has been fantastic and covering claims and, when I have had a question, their customer service has been really, really, good.
Insurer: Trupanion
By: Ken
Everything has been so easy
Everything has been so easy. Signing up, speaking with customer service, filling out the claims forms, and the communication overall.
Insurer: Trupanion
By: Jamie
Great service
Great service , speedy and efficient
Insurer: Trupanion Canada
By: Tracey
Quick response
Quick response. Easy to talk to. No worries for the customer.
Insurer: Trupanion Canada
By: Charlene
Had no problems
Had no problems, even on a holiday and first time filling out a claim all phone questions were answered. Claim was quickly processed.
Insurer: Trupanion Canada
By: Cathy
Trupanion is the best
Because Trupanion is the best. Claims are handled seamlessly and your customer service is second to none.
Insurer: Trupanion Canada
By: Bonny
nothing but a positive experience
We have had nothing but a positive experience working with Trupanion. When we lost our kitten to cancer everyone was incredibly accommodating and helpful/understanding. This service, and speed of dealing with claims, made us continue with you for our two new kittens.
Insurer: Trupanion Canada
By: Lindsey