Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Your service, your product and the genuine care your company provides is beyond excellent.10 stars. Thank you
The customer service personnel are always very professional. Educated on the product and provide a genuine and sincere approach with each phone call. Thank you for your impeccable service for our four legged family members. ❤️
Insurer: Nationwide
By: Gregg
The best health insurance company for our Kids (Pets)
I couldn’t be more pleased with my recent experience with Trupanion. I lost my little Chocolate. I was too broken up to cancel his insurance. Trupanion saw the cremation charge and refunded me from the day Chocolate passed. They sent a condolences card which meant the world to me. All the services they describe regarding customer services, policies, claims, etc. all worked smooth as silk. I will stay with Trupanion because they stand behind their word in quality of life for your pet/children and in their unfortunate death. Thank you Trupanion! Demi Ma
Insurer: Trupanion
By: Demi
great!
you guys take good care of Willy. you might have him as Wily but he is really Willy. Jacky and I are more than satisfied with your services.
Insurer: Nationwide
By: Thomas
Easy
It’s a great feeling knowing that I can take care of my dog without the worry of costs. Submitting a claim is easy and reimbursement is fast. I appreciate the explanation of what is covered and what isn’t.
Insurer: Nationwide
By: Kellie
Nationwide VPI Is Awesome
I have had Nationwide's whole pet with wellness plan with a 90% deductible for several years and I highly recommend getting pet insurance for your pet as soon as you can. I had been meaning to get pet insurance, but wasn't sure which one to get. After a large vet bill, I decided not to wait any longer. Several months after I started with pet insurance, my pet started having a lot of infections and eventually needed several surgeries and to be put on a special diet - all of which Nationwide covered 90% of the costs. Nationwide's customer service has been awesome throughout the whole process and I am a very happy customer. One downside to Nationwide VPI to consider is it is an invoice reimbursement claim process, so you do have to submit a claim with invoices and Nationwide will pay you 90% of covered costs within 30 days (they usually process in about 2 weeks), whereas some other insurance companies offer a program where they pay the vet directly and you only have to pay your share at the vet during the time of service. To make the claim process easier, Nationwide does allow you to submit claims via their mobile app and you can get the claim paid electronically to your bank account. I chose Nationwide based on a coverage and cost comparison I made from research, but I know people are happy with other companies as well, so I think it's just a good idea to get a good pet insurance policy from any of the companies your vet recommends - and to do so sooner than later because pre-existing conditions are not covered by any policy.
Insurer: Nationwide
By: Jacob
I felt my dogs health are very well protected with Nationwide insurance, I have no regrets to have Nationwide for my dogs.
Nationwide is the best insurance I had for my dogs. Excellent customer service and overall an outstanding insurance.
Insurer: Nationwide
By: Jessica
Excellent seamless service
I’ve had only excellent experiences with Nationwide’s professional and expeditious claim processing.
Insurer: Nationwide
By: Zahira
Dissatisfied with appeal process.
We are very unsatisfied with the amount of work we had to go through to appeal a pre-existing condition. We were careful dog parents and took our dog to the hospital because we thought he ate something. The hospital found nothing but yet Finn was noted by embrace as having a pre-existing condtion. It took several letters from the Quakertown veterinary hospital to obtain a refund. The original letters from experts were rejected due to either the verbiage or the orginator.
Insurer: Embrace
By: rory
Very responsive company
Good service
Insurer: Nationwide
By: Nick
Nationwide Pet Insurance is truly concerned with you pets health, having pet insurance is a major relief.
Let's face it, our pets are part of the family and having insurance for them provides major piece of mind. Nationwide makes it so easy to submit your claims in minimal time, and you receive your claims via ACH credits very quickly. It totally warms my heart that Nationwide actually took the time to follow up after my precious Gianna had an unexpected procedure performed. I am a customer of Nationwide Pet Insurance for life and constantly refer friends and family! Keep up the great work and the personal attention.
Insurer: Nationwide
By: Ralph