Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent company to work with.
Prompt, friendly, and courteous service. Knowledgeable about policy information and your pet's claim/diagnosis.
Insurer: Trupanion
By: Della
Best Pet Insurance
By far the most reliable and easy pet insurance company. So thrilled that we switched.
Insurer: Nationwide
By: Gina
Best Insurance to have!
The options of the way claims can be done is great. Not to mention the quickness of being re-imbursed. Lastly, the staff when I call for any question have exceeded themselves! The cheerfulness in their voice says a lot about the company they work for. Ishould know.....I used to be in Customer Service.
Insurer: Trupanion
By: Beverly
Reassured in the claims process
My cat needed to go to the vet for a kidney stone, throwing up, etc. last minute. After taking her, I was able to file the claim extremely easy. First I printed out the documents to fill out, but then realized I did not even need to do that. I just needed the bill and that was it. I did not expect for the claims to be processed as quickly as it was, it took about a day. Overall, I am extremely Reassured considering all the negative reviews I have read about people not being reimbursed reassured considering all the negative reviews I have read about people not being reimbursed
Insurer: Pets Best
By: Georgina
Easy and fast process
I am technologically challenged and was concerned a claim would be difficult to file. I don't even know what the formats you asked for meant. But I took pics of the needed info, attached them to the form, and like magic I was done. The response time was very fast. Wish people insurance was so easy.
Insurer: Pets Best
By: Vana
Excellent customer service!
Excellent customer service! Very helpful and a very quick response
Insurer: Trupanion
By: Brenda
Great service, friendly helpful
Great service, friendly helpful staff. Good response time. Really felt that we had purchased a quality product.. thank you
Insurer: Trupanion
By: Hazel
Everything was quick and easy
In a time that was super stressful, my dog having to go to the hospital because she ate something she wasn't supposed to, was made easy with PetsBest. Everything was quick and easy, I just logged in, uploaded the invoice from the hospital, and not long after we received the check in the mail. It couldn't have been smoother. It's also nice to know that we didn't have to stress about the money we were spending to help our pet. Thank you PetsBest. I wish there were a few more days to file an accident claim. With everything being so chaotic, it could be easy to miss the date.
Insurer: Pets Best
By: Josh