Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Nationwide is ALWAYS by my dog’s side
I recently adopted a shelter dog and I immediately purchased Pet Insurance for her. Nationwide has been through the thick and thin with her medical issues. I recommend Nationwide Pet Insurance to EVERYONE!
Insurer: Nationwide
By: Laurie
Everything is fast
Everything is fast, easy and simple to use
Insurer: Trupanion
By: Junior
Excellent customer service.
Excellent customer service. Informative, listened to my questions, to understand my needs.
Insurer: Trupanion
By: Brian
They are simply the best!
My Greater Swiss Mountain dog, Huck, had emergency gastrointestinal surgery in the spring of 2018, and has had a tough recovery. There was no known cause, and his illness remains a mystery, but he is slowly regaining his old self. Pets Best has been amazing throughout this process, and so much better than two other pet insurance companies I've used in the past. Pets Best has covered almost $5,000 in unexpected vet bills for Huck in 2018. They are fair with their claims payments, and cover what they say they will, with no fuss. Their live customer service reps are truly caring and compassionate, and I really appreciate them. I have many friends with pets, and I am constantly referring them to PetsBest. I'm so impressed with them, that I recently blogged about my experience with them, and couldn't be happier with their services. Without them, I don't know that I could have afforded to save my sweet little boy. I'll continue to use and refer them, as they are simply the best!
Insurer: Pets Best
By: Carmen
I love PetsBest
I love PetsBest, I always get fast processing of my claims and whenever I need to ask something there is always someone there
Insurer: Pets Best
By: Danyelle
Appreciate the ease and simplicity of the claims process
I greatly appreciate the ease and simplicity of filing claims and the clarity and timeliness of response from the PetsBest team.
Insurer: Pets Best
By: Susan
Claim was easy to file
Claim was easy to file and the response was prompt. Thank you again Pets Best for helping with my expenses.
Insurer: Pets Best
By: Eleonora
Pet's Best makes it so easy
Pet's Best makes it so easy to file claims and they have always been wonderful to work with.
Insurer: Pets Best
By: Dale