Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great insurance, easy to use
Love Nationwide Pet Insurance. Very good insurance, easy to use. Thanks for following up on Belle, she is doing fine.
Insurer: Nationwide
By: Marcia
Great insurance
I was a bit skeptical about pet insurance, but the Nationwide coverage is fabulous. The customer service staff responds quickly to questions, the claims are reviewed and paid promptly. This is the best value for money spent I have experienced. I am really pleased.
Insurer: Nationwide
By: Nancy
Nationwide pet insurance has been the best investment I ever made!
When I purchased my puppy from a breeder almost 5 years ago, I also purchased Nationwide Pet Insurance. Nationwide has been the best investment I ever made. No one could have known at 8 weeks old that one of his kidneys was not going to develop, but at 2 years when he was diagnosed and all the years since, Nationwide has been with me in supporting my furbaby. He's doing great, and I thank Nationwide for being my support over the years.
Insurer: Nationwide
By: Donna
I don’t know what I would have done without PetsBest!
My little guy was diagnosed with cancer 😓 Then with in two months of his diagnosis, 3 of my other dogs had life threatening accidents! If I had not had Pets Best I would have been able to get them the medical care they needed! It’s so easy to submit claims and the return is really fast!
Insurer: Pets Best
By: Rita
Nationwide Dog Insurance
Overall pleased with my Nationwide Pet Insurance experience. My puppy has been getting sick after going to puppy daycare and the ease of Nationwide’s Claim process has made visiting the vat less stressful, helping me get my puppy healthier.
Insurer: Nationwide
By: Moraya
Inquiry re: refund
The representative was very pleasant and knowledgeable. Answered all my inquiries very well.
Insurer: Figo
By: Elna
Good service
I was very impressed with the promptness and thoroughness of handling my claim for Sneak.
Insurer: Nationwide
By: Lori
It is nice to know that when unexpected accidents or illness happen that you have help in paying to take care of your pet.
This is the second German Shepherd that I have insured. Each claim that I have filed has been paid in reasonable time. Everyone I have dealt with has been professional and pleasant.
Insurer: ASPCA
By: Shirley
Great customer service
Great customer service, easy to understand plans to suit everyone's budget, a must I feel to help defray costs of owning a pet. First time pet insurance purchase, owned pets all my life, should of had AKC for each one of them. Very satisfied with my AKC plan choice.
Insurer: AKC
By: Andrew