Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent
Excellent company easy claim service 5 stars
Insurer: Nationwide
By: Kerry
Regret not getting insurance sooner on all of my dogs!
I honestly wish I had gotten insurance on all of my other dogs. I have a dog with Addison's disease who I didn't have insurance on, so when we got our Great Dane mix, we knew we had to. I have no regrets! Nationwide has been amazing. It is so easy to submit a claim and electronically receive money. I would highly recommend pet insurance through Nationwide!
Insurer: Nationwide
By: Erin
The best pet insurance ever!
Hands down, the best pet insurance available. Easy claim uploads and quick reimbursements.
Insurer: Nationwide
By: Tonia
It’s been an absolute pleasure working with nationwide pet insurance!
Nationwide has been responsive, efficient and thorough in answering questions and processing and reimbursing claims. I am very happy I made the choice to go with nationwide for our pet insurance.
Insurer: Nationwide
By: Mandy
Repeated injuries from vicious stray
Shadow was an “accidental rescue” years ago. A confirmed alleycat who we eventually semi-tamed to stay indoors at night, sort of. Apparently, there is a new ( obviously non-neutered male cat ) prowling around and has it in for shadow who continually attacks him and sent him to the hospital 😖 We are doing what we can to keep them safe. Thank you for checking! We really appreciate nationwide backing us up for his medical needs and we’re very happy that we continued pain year in and year out for his medical insurance!
Insurer: Nationwide
By: Julie
Great service and insurance!!
Always helpful and understanding when it comes to my baby girl!!
Insurer: Nationwide
By: Russlyn
Turnaround Time Much Improved!!
After National took over for VPI the time to process changed pretty quickly, but the past couple visits have been so much better and faster and that is a big relief on a budget for sure so thank you so much for making that a priority for us!!! Also, Customer service was really great about notifying me quickly about a form that I didn't attach so as to not delay the review, so I appreciated that greatly as well!!!! Glad to have coverage for my furry friend!!
Insurer: Nationwide
By: Joni
Always great customer service best insurance
Hi highly recommend using this insurance well worth the money you put in. Great customer service
Insurer: Nationwide
By: Lisa
Happy Pepper
You're prompt, efficient and an easy to do business with company. Thank you so much!
Insurer: Nationwide
By: Kim
This is the greatest pet insurance.
Bella is doing great after her surgery. This is the best insurance company. The claims are paid quickly. I have had this pet insurance for many years. I would recommend you to anyone who had pets.
Insurer: Nationwide
By: Sharon