Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Life savor
This pet insurance has saved so much stress from my life. Whenever my dogs are sick I can call the vet helpline and get great advice from them. When I need to take them in I do not have to worry about not being able to pay for my dogs health. The ease of filing a claim is phenomenal. I have been using them for over a year and have no regrets.
Insurer: Nationwide
By: Ashliegh
Pet Insurance that cares.
Insurance seems to be efficient. There is a little bit of a wait but they do send the checks out.
Insurer: Nationwide
By: Barbara
Pleasantly surprised
In the very beginning, my experience with Nationwide was “iffy.” My “cat-child” had gotten an improper diagnosis from a vet fresh out of school (it happens), and I had a time with them removing the umbrella/stigma of that diagnosis once I switched to a more seasoned and knowledgeable vet who reassured me & NW that Pancake was healthy. After we got past that issue, they have been very easy to work with and whenever there has been a claim filed, I have been quite pleased with what they have reimbursed me. I tell other colleagues who are considering signing up for the coverage it has absolutely been a positive experience for us!
Insurer: Nationwide
By: Whitney
Piece of Mind
It gives great piece of mind to know that you have help in time of need with finances if your fur-baby is in need of medical treatment. Vets can be very expensive and Nationwide is always their doing their part. Great coverage and great communication.
Insurer: Nationwide
By: Mardell
I’m very satisfied with Nationwide and the handling of my claims.
I’m very satisfied with Nationwide and the handling of my claims.
Insurer: Nationwide
By: Ken
Lightning fast refund!
Excellent speed and service. The first claim was a bit different, it took a couple of months. However, this claim took less than a week to be refunded from the time I sent the fax. We are so appreciative of this coverage, as we bought a dog from a breeder who apparently had questionable breeding practices, and she ended up developing juvenile cateracts (a genetic trait) within a year after we adopted her. Although they could only do surgery one eye, she can at least see now! Her quality of life is greatly increased from this surgery and we are so grateful that we had Nationwide pet insurance, otherwise we may not have been able to afford it. She is spunkier than ever now!
Insurer: Nationwide
By: Randi
Easy To Deal With
I signed up for Nationwide a couple of days after taking Carlton home from the breeder. Dealt with several medical challenges our first year. Nationwide processed each claim expeditiously. The vet helpline I used a couple of times and it was great. I have become a HUGE fan and tell pet owners each week that they should insure their dog with Nationwide.
Insurer: Nationwide
By: Jay
You all are wonderful at putting my frazzled mind at ease!
This has been a trying time with our baby Pixie Dust. She's such a sweet dog and once her diagnosis was made of liver disease, I've been forcing 2 pills daily down her throat because she won't take them in any food/treat. Knowing such wonderful people are on your team and process the vet bills/claims so quickly and are easy to understand explanations helps to put my mind at ease. We are now looking at gall bladder surgery for her to cure what's wrong. I know those bills will be processed quickly that I won't have to worry about them. Thank you for being there for us!
Insurer: Trupanion
By: Ruth
Nationwide provides great pet health insurance
Nationwide provides Smooth claim processing, I recommend it to friends and family
Insurer: Nationwide
By: Luisa
I think the insurance is great and it’s so easy to put in a claim.
The customer service is very helpful. It is so easy to put in claims.
Insurer: Nationwide
By: Susan