Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to file. Prompt to pay.
Claims are very easy to file via the phone app. Payments are received in a reasonable amount of time.
Insurer: Nationwide
By: Nancy
Very Happy with Nationwide
I have been very pleased with VPI now Nationwide insurance. I have been a customer for almost 9 years. The turn around time on claims is very good. The only thing I have been disappointed was when the company would not allow me to upgrade a few years ago. The request was declined because my dog has an eye condition that she came down with 2 years after my joining. The eye problem was considered a pre-existing ailment and therefor I was rejected. I was extremely disappointed where my dog has been with this company since a baby.
Insurer: Nationwide
By: Mary-Ellen
Complicated diagnosis
Little did I realize my dog would get so sick and then have to endure a process of elimination to find a diagnosis. I am was o pleased to have my vet take care of the paperwork for the insurance and so happy that I decided to insure both of my two dogs. The process is made easy and Nationwide is so easy to work with. Thank you
Insurer: Nationwide
By: Sharon
Thank you for being there when we needed you most!
Hi, We recently had to make several trips to the vet, one emergency, and without Nationwide's pet insurance we would all be in bad shape. We're so thankful for the help they provide and for how easy it is to file a claim with them. It's always stressful to make unscheduled visits to the vet but we felt much more confident knowing that Nationwide was there with us. Thank you so much for your help over the last month through 3 visits, multiple medications, one stressed kitty, and his two stressed humans.
Insurer: Nationwide
By: Molly
ASPCA is amazing !!!
Thank you ASPCA for caring for my cats. We just found out Willy has cancer. My heart is broken but I want to say thank you so very much to ShelI. She called me today and comfort me talking to me and helping me through this hard time kudos to her I so appreciate it God sent me an angel and it was Sheli and ASPCA.Thank you for all you do for animals.
Insurer: ASPCA
By: Teresa
Excellent Review
I have been extremely happy with Nationwide pet insurance unfortunately it is with a heavy heart that I tell you Millie passed away on June 5th she had to be euthanized she was 15 years old she lived a really good long happy life but had a few health issues the last couple years and I was so thankful that I had Nationwide pet insurance for her I have nothing but good things to say about the company they always paid my claims on time and never questioned anything I sent him after my last claim is paid I will no longer need pet insurance but down the road when I get another dog I will be sure to sign up again
Insurer: Nationwide
By: Kathy
Very responsive
Having no problems when we send in a claim it is answered promptly
Insurer: Nationwide
By: sharon
Getting this insurance when we got our dog was the best decision we could have made.
We absolutely love Nationwide. We have not had one problem and it’s very easy to submit claims with an app and they reimburse us quickly. It makes giving our dog the best possible care a no-brained.
Insurer: Nationwide
By: Heather
Healthy Paws is a MUST HAVE for pet owners
I couldn't be happier with HealthyPaws! I have all 3 of my pooches insured through them and they have been by my side through illnesses and ailments big and small including foreign body surgeries, toenail surgeries, knee surgeries, skin conditions, aches/pains, you name it! Pet issues are stressful enough to deal with, nevermind the financial burden. HP allows you to focus less on the stress of vet bills and more on your pet's diagnosis and recovery. Submitting claims via the app is a cinch and I can always count on HP to process them quickly and accurately. The direct deposit to your bank account feature is an added bonus. I recommend Healthy Paws anytime I can. They're a must for any pet owner.
Insurer: Healthy Paws
By: LEANNE
Very positive experience with Nationwide
My six year old Dobe has had a number of unexpected medical issues and Nationwide has been great with their coverage. We have been using them since we brought our dog home at 12 weeks old. They have always been easy to work with and consistently process our claims very quickly.
Insurer: Nationwide
By: Teresa