Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Best Pet Insurance Ever
So easy to file claim and always resolved very quickly. Never had a coverage dispute. Wish I could get this insurance for me.
Insurer: Nationwide
By: Tommy
I am extremely happy with the service at Nationwide/VPI
I have had Nationwide/VPI for almost 13 years. I am very happy with how much I get refunded back to me when I submit a claim. Any time I call Customer Service, they are very friendly and helpful.
Insurer: Nationwide
By: Marcy
Glad I can care for my dog without financial hassle and worry.
Easy, fast service. I am sure I made the right choice with this insurance. If only people insurance was this easy.
Insurer: Nationwide
By: CyndiB
Healthy Paws Pet Insurance is Awesome
Our dog Newman suffered a severe laceration on his side due to being frightened by a loose dog. The infection which accompanied the laceration was resistant to all medications which were prescribed for him. After weeks of multiple vet visits the wound finally showed improvement and healed. Healthy Paws customer care is the best and claims processing is easy and fast. They supported us from the beginning and even sent an email to us asking how Newman was doing. Healthy Paws is Pawsome!
Insurer: Healthy Paws
By: Craig/Barb
I have not been disappointed in any way with Nationwide Pet Insurance.
I’ve not had pet insurance before. I got Turbo as a pup and decided it would be a good idea to insure an active pup. Fortunately, he had a safe puppy hood. Along the way, we had the normal vet visits. It is absolutely simple to submit the vet receipts. The email comes back within a few days that the claim is active. Shortly after that, I get a check, or an explanation. Simple.
Insurer: Nationwide
By: Caralee
I've tried many companies, Embrace is the best coverage for the money
Embrace covers the common woes, but the real plus is they cover genetic and congenital issues where many companies do not. Medications are covered as well, and in the case of heart disease, in my older Norfolk, these meds were upwards of $500/mo. Covered. They are also wonderful customer care experts, as opposed to others who are flat and short with clients. They seem to really care about their clients.
Insurer: Embrace
By: Julie
Super quick processing of claim
I can't believe how quickly my claim was processed. Wow! Super helpful customer service reps on the phone as well!!
Insurer: Trupanion
By: Nicole
Happy cat, happy cat owner!
Awesome customer service! Never submitted a claim before and wasn't sure what to do. Called customer service and they walked me through it. Submitted claim that night online and had a check in a couple of weeks.
Insurer: Nationwide
By: Mark
Great job
Fully covered emergency vet visit for foot injury. Uploaded receipt to app, reimbursement was direct deposited in a few weeks.
Insurer: Nationwide
By: Bryna
Quick and easy
Nationwide made the whole process simple.
Insurer: Nationwide
By: Dan