Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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good fast service
good fast service, and seem to be nice people.
Insurer: Trupanion
By: Lisa
Trupanion pays claims.
Trupanion pays claims. It s that simple, no big arguments, just service as described. I have not had this experience with any other Pet coverage. Also, you hire great call center reps who don t make me dread calling.
Insurer: Trupanion
By: Jamie
Valuable pet insurance
representatives are pleasant and answer any and all questions. They seem to really care about my dog Hunter and show compassion
Insurer: Trupanion
By: Carie
Very quick payment
Very quick payment on claims, and Trupanion is always so friendly and helpful when you call.
Insurer: Trupanion
By: Danielle
You are professional
You are professionals, love all animals and file my claim quickly. You re insurance is wonderful. I don t worry if my babies get hurt or sick, I go right to the vet for help knowing you are right behind me.
Insurer: Trupanion
By: Diane
Support by Trupanion in filing claim
Support by Trupanion in filing claim and answering questions.
Insurer: Trupanion
By: Caroline
Outstanding claims process and customer support
I would recommend Pers Best to every pet owner. In every way I have found the claim process and customer support to be outstanding. Thank you from Maggie Belle and me.
Insurer: Pets Best
By: Nancy
Very impressed
Very impressed with the handling of my first claim. All I did was take a photo of my vet's statement and emailed to Pets Best. I was kept abreast of the processing of claim and had payment in less than a week.
Insurer: Pets Best
By: Fred
Claims are easy and EOBs clear
Claims process easy to submit and explanation of benefits is clearly stated.
Insurer: Pets Best
By: Mindi
I love this company
I know nothing about insurance, but knew I needed to get it for my puppy just in case. It was honestly the best decision I ever made. Whenever I have questions - which is a lot of the time - I sign onto my account and chat with the customer service team. I get clear answers that I can understand and an email of the conversation sent to me. I've never had a problem or a situation where the customer service representative didn't know the answer. They are so helpful. I also love how much they cover. Between the monthly flea, tick, heart worm, and getting my dog spayed - the amount I've been reimbursement is incredible. I can't express how much I appreciate and love this company.
Insurer: Pets Best
By: Kori