Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thanful
I am so thankful that I took this insurance out when I bought the puppy 4 years ago. She has had some bad health problems this year and we would of had to make some really tough decisions if we had not. We are getting over surgery and that is tough all by itself. Nationwide has been very easy to work with so far. I just file a claim and turn in my invoices and that's it. We can focus on caring for Sadie. I will recommend this insurance to anyone who gets a new pet and have recommended it to my family.
Insurer: Nationwide
By: John
A pet owner cannot afford to not have this insurance and Healthy Paws is amazing!
I have two labs and enrolled them in Healthy Paws about two years ago after being urged by a fellow dog owner. My oldest, a chocolate has had health issues for most of his life, however, nothing life threatening. Realizing the high cost of specialized veterinary care and upon referral from a friend whom had a near catastrophic illness experience with her lab which could have easily wiped her out financially, I made the wise investment in enrolling my two dogs with Healthy Paws. Recently, my oldest dog became terribly ill and would not eat. Our family vet indicated that his symptoms were beyond their practice and would have to take him to an Emergency Vet offering advanced care. Thankfully, the vets at the emergency center did an amazing job saving him as he was diagnosed with an autoimmune disorder requiring numerous tests and prescription drugs. He’s now home but certainly not 100% as his recovery will take months. Needless to say, the 3 day emergency stay, tests and drugs costs were significant and would have quickly wiped out my savings. Thank goodness for Healthy Paws!! Filing a claim was simple via their mobile app and within about a week, 70% of his expenses were reimbursed. On top of that, one of their reps contacted me, inquiring about my dog and expressed sincere care and concern. I have NEVER had someone from an insurance company contact me to ask if things were ok. I was amazed In today's day and age of rising health care costs, you CANNOT afford to not take out a policy on your loyal canine or feline companion to cover any unforeseen medical events. I cannot provide a higher recommendation for anyone contemplating pet insurance than to Healthy Paws. As background, I've had my beloved lab for over 12 years and have been through a lot together. Both he and my other dog are the family I never had and I am so appreciative for Healthy Paws and the caring and supportive people that work for this company.
Insurer: Healthy Paws
By: A
Very Pleased
This year was the first time I had to send in a claim that would require a refund. The first claim deducted my co-pay and reimbursed me for what was left that was covered. The second claim reimbursed me fully for everything that was covered. Both claims were processed in a very timely manner and I received my reimbursement check in a few weeks. I’m very pleased with how the entire process went. I didn’t have to worry about denying Bailey a treatment that would have been too costly for me to pay out of pocket.
Insurer: Nationwide
By: Vicki
Glad to have peace of mind
Our experience thus far has been great, easy claim and great customer service.
Insurer: Nationwide
By: Randy
No hassle claims, good service
This is the first time I've had pet insurance and I have to say it's been a pleasant experience so far. Claims are handled fast, I can e-mail them (very few people use a fax and fewer still have a landline) and know they'll be reviewed promptly. When I called to get a quote reps were personable, warm, and made sure I understood my different options. I certainly wasn't pressed into choosing the most expensive plan, which I appreciate. I am keeping the plan next year, so that decision speaks for itself.
Insurer: Nationwide
By: Rose
Is Trupanion worth it?
I wondered if pet insurance would be worth the worry or cost. Well after one emergency I found it was. One of this unexpected things that go wrong that you just can’t plan for happening at the worst time. I appreciated knowing I had insurance to back up my pups emergency. The claim so extremely easy and fast. I would recommend Trupanion to any family with a furry loved one.
Insurer: Trupanion
By: Renee
She was very pleasent on the phone and was truly caring.
Nationwide has paid my claim in a timely fashion. They took the woory part out of having to pay when my furbaby was sick.
Insurer: Nationwide
By: Lisa
Pleased
Pleased with the customer service representative who assisted me over the phone. Friendly and compassionate. Pleases with the overall claim process. Thank you for making this easier.
Insurer: Nationwide
By: Laura