Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pet Insurance is a good investement for your pet and yourself.
Nationwide has been very helpful and good to work with.
Insurer: Nationwide
By: Kathryn
I'm glad to have Nationwide on our side
After our dogs, visit our wonderful vet, the claims get immediately sent and thankfully Nationwide always gets back to us promptly as to having our claims reviewed. It is very helpful and less stressful knowing we have insurance to help us.
Insurer: Nationwide
By: Joann
EXCELLENT service and super easy claim system
This is my first experience with pet insurance and it was EXCELLENT! so easy and so caring! Thank you
Insurer: Hartville
By: Amy
Excellent customer service
My cats have been insured via ASPCA Pet Insurance since 2007 and 2009. My coverage and benefits are straightforward and clear, making claims was always easy and got easier when everything transitioned to online, and reimbursement is quick (under 2 weeks usually). They clearly care about the wellbeing of my pets, since they call to see how the cats are after I've made a claim for a surgery, and they sent a card when one of my cats passed away. It's nice to be able to talk directly to a person every time I call.
Insurer: ASPCA
By: Kate
Easy and reliable!
I've had a great experience using ASPCA pet insurance so far. My puppy hurt his paw and then fell sick and the entire claim filing, processing, and reimbursement for both instances couldn't be easier. The customer service is the outstanding and it's great to know that I can confidently rely on my pet insurance.
Insurer: ASPCA
By: Ishaan
Peace of mind because you take care of the unknown!
Excellent coverage and great service.
Insurer: Nationwide
By: James
Simple and supportive!
When my 11 year old cat grew a tumor suddenly and terrifyingly rapidly, I got him in for an emergency vet appointment ASAP. There was no time to think about finances. Many tests were done and within the week his toe was amputated to remove the tumor. The biopsy came back that it was indeed cancer--and that we successfully got it all off of him! It was a MAJOR relief, as this cat is my best friend in the world, but the vet bills were considerable. I put in a claim with ASPCA, who I've had as my pet insurer for several years now, and they covered about 75% of the full costs of EVERYTHING! That took a lot of the financial burden off of me and helped me focus on what was important--nursing my cat back to health. Filing the claim was super easy with their online form and there was no hassling me about what any of the line charges meant, etc. In fact, the only phone call I got from them was a call after the check was already mailed to me to see if my cat feeling better. Their thoughtful, speedy service was very appreciated during what was an incredibly stressful, emotional time. I would advise, if getting this insurance, to not choose one of their pre-selected packages, and instead construct your own insurance package based on your pet's specific needs. I believe it was because I had carefully gone through and picked out each thing I needed from the insurance plan that allowed me to have such a positive experience.
Insurer: ASPCA
By: Katie
Excellent service
I am so happy with the ease of claim submission and the quick claim processing time. I’m so glad I have this insurance and have recommended it to everyone with pets. Thank you
Insurer: Nationwide
By: Dona
Best decision I’ve made after choosing my puppy!
So happy we chose HealthyPaws insurance for our Lab! Enrollment was simple and when we needed to file a claim, the process was easy to do all online. Very impressed they followed up after our Daisy had surgery to see how she was recovering and extended to her their well wishes!
Insurer: Healthy Paws
By: Jeanne
The best money I’ve spent in decades
I was always wary of pet insurance...now I tell everyone I can about you guys! I’ve had you for a year & you just paid for my 3 year olds surgery removal of bladder stone & it only cost me WITH my deductible $400! You saved me $2,000!! & someone always answers the phone when I call & my online account is so helpful and up-to-date!
Insurer: Trupanion
By: Shauna