Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great coverage
The insurance coverage has been great. It usually pays at least half of the charges, including dental work, which many other insurance plans do not cover. They communicate where they are in the processing of your claim also.
Insurer: Nationwide
By: Christine
This is the greatest pet insurance company!
Trupanion is an excellent pet insurance company. There are no caps on illnesses and they pay you back very quickly on claims. No hassle. Highly recommend.
Insurer: Trupanion
By: Leslie
You guys helped big time to save our baby!
We were so relieved with your coverage during a scary time for us! Thanks for that and for checking up on Crash!
Insurer: Nationwide
By: Kristin
Claim process is long and difficult
Recently the claim process is extremely long and have had a hard time getting claims approved- often need resubmitted for wrong coding or contact vet for more info despite info already sent. It seems like underwriters are looking really hard for any reason not to pay claims. Have been a customer for 8 years and this is the first year I have felt this from the company.
Insurer: Nationwide
By: Amy
Very easy to submit claim forms and prompt in responding to clam.
I'm very pleased with the timely manner that Nationwide tends to the claims.
Insurer: Nationwide
By: Carmen
The customer service staff is always pleasant and the claims are processed promptly.
This has been well worth the investment for us. Our cat had extensive medical issues in his first year of life and ASPCA has been a pleasure to work with.
Insurer: ASPCA
By: Dana
Getting Pet Insurance was the smartest move I have made in a long time.
I have had several dogs over the years and the last 2 had many health issues. Fortunately I was able to afford their treatment but it was very expensive. I felt good that I could take care of them but I didn't want to deal with that again. The Scottish Terrier I have now is covered with Pet Insurance and because I have had to make a few claims, I realize what a good decision I made going with Nationwide. They are extremely responsive and it is easy to file the claim and track it with the online application. I am very happy and would recommend to anyone for their insurance needs.
Insurer: Nationwide
By: Ann
Good customer service
Good customer service following up on claims. Reimbursement checks did not take long
Insurer: Embrace
By: rich
I'm very grateful to have Embrace for my Leroy
I highly recommend embrace. The moment I got my baby Leroy, and English bulldog puppy, I contacted Embrace pet insurance and took him to the vet for his exam. I've not had any issues with Embrace pet insurance on any claims or questions related to coverage or working with them to help make sure my Leroy stays healthy. I find their rates are very competitive and their service is impeccable. Thank you Embrace pet insurance
Insurer: Embrace
By: Sandy