Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great pet insurance
Excellent service and easy claim submissions.
Insurer: Nationwide
By: Cathy
Reassurance Insurance
My Fur-baby had some challenges during his first year and a half which Nation-Wide Pet Insurance provided excellent support via telephone and app. I am grateful for their kind reliability when I had concerns! Looking forward to your continued support as I enjoy the journey with my Fur-baby
Insurer: Nationwide
By: Katie
Worse investment ever
Never should have gotten insurance through this company. Worse money spent. Not helping when you need to call and speak with them. They just take your money and never pay you back after reaching deductibles. Wish I never went with this company to bad i did not find a better insurance company and do better research just listen to a family member that had only good things to say about them.
Insurer: Trupanion Canada
By: Kimberly
Simple to file a claim on the go
My dog is taking medication for Cushing's disease and I file claims monthly and the pets best mobile app makes it simple to file a claim on the go. A few clicks and taking a photo of the invoice/receipt and I'm done. They notify me of every step and tell me how many days it will take. Direct deposit gets money to me as quick as possible.
Insurer: Pets Best
By: Maria
Easy and user friendly
You make submitting claims very easy and user friendly. Response was basically immediate, Took a little longer to process than expected but you did email me and let me know that you were processing more claims than normal at the time.
Insurer: Pets Best
By: Bill
Very happy with Pets Best
Claim was a bit delayed, but received apologetic email. Once it is understood how to file a claim, the claim is processed quickly. Phones are always answered by a live person, who does everything possible to be responsive and helpful. The only complaint, and this has been ongoing for me, is that the company refuses to cover dental scaling, which can prevent so many far more expensive diseases. Other than that, am very happy with Pets best and have referred many of my pet-owning friends.
Insurer: Pets Best
By: Judith
No jumping through hoops
Don't have to jump through hoops explaining what I have to do before any sickness or emergency.
Insurer: Pets Best
By: Susan
My vet recommended Pets Best
The claim process was so very easy. The EOB was more understandable than my own medical insurance EOB. I received an email every step in the process. I am very happy my vet recommended Pets Best!
Insurer: Pets Best
By: Copper