Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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did a lot of comparison before I chose Embrace and so glad I did!
Prices and coverage are very reasonable, great customer service, and easy claim filing. I especially love being able to structure the coverage options and deductibles in a way that meets the needs of my pet and my budget. I have 2 dogs, 5lbs/11yrs and 165lbs/4yrs, totally opposite ends of the breed, age, and weight spectrum, lol, and Embrace has come through for them each time I needed them too! Best bang for my bucks!
Insurer: Embrace
By: Deborah
You guys are great!
Dexter has had a rough go but you have always been there to support us. I thank you from the bottom of my heart I don’t know what I would do without you
Insurer: Nationwide
By: Sandy
Nationwide is number 1
Nationwide has always come through for my dogs. I know love even more so how quick payment is transfer into my account. Technology, I love it!
Insurer: Nationwide
By: Christopher
I'm questioning the worth of this policy and whether this company cares AT ALL about it's customers
Every time I submit a claim in this company they start a delay and deny tactic. It is very convenient (for them) that they do not have all the required documentation EVERY time a claim is submitted even though this information has been provided multiple times in the past.
Insurer: Embrace
By: Patrick
Simply the BEST
Best overall and perfect customer service!
Insurer: ASPCA
By: Arlene
I wish human health insurance was this good.
I am truly grateful for the customer service and fair policies at Nationwide.
Insurer: Nationwide
By: Adam
Healthy Paws Pet Insurance
Last year, at about this time, Walter could barely walk. Now, he’s moving right along. I was thinking, just this morning, that without Healthy Paws I wouldn’t be able to provide him with this life-changing care. Walter means everything to me, and we thank Healthy Paws from the bottoms of our hearts. Over the years, I’ve recommended Healthy Paws to every dog-owner friend, and to strangers too. So many of my friends have signed up with you, and all are pleased. Love, Lisa & Walter
Insurer: Healthy Paws
By: Lisa
Couldnt be happier with the service provided.
Easy, Fast & Friendly. Everyone was incredible and a pleasure to work with. So glad I chose this company to insure my pets.
Insurer: Trupanion
By: Ryan