Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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HEALTH CARE PARTNERS FOR YOUR PETS
I can't say enough about the customer service and responses I get from Nationwide. I think they are a first rate organiztion with customer service and satisfaction as their top priority.
Insurer: Nationwide
By: Gerard
Worst pet insurance company out there!!
You didn’t receive a payment and threatened to send my mom to collections. Then three months after she cancelled, you threatened to send her to collections again!!! Worst company out there!! Whatever you do don’t choose pets plus us when deciding on a pet insurance company for your pet! You’ll be sorry!
Insurer: Pets Plus Us
By: Rebecca
The best insurance ever
Thank you for all your help w expenses that I’m having due to my baby not feeling well and vets trying to figure it out what’s wrong with him:(
Insurer: Nationwide
By: Kristijana
It would be wise to choose other insurance company
The process of claim is so slow and painful. I submitted a claim for my cat's dental cleaning on March, one month later they got back to me for additional medical history. I submitted the documents they asked on the same day I received the request. Then I wait one more month and heard nothing from them. I called the customer service to ask about the claim and the woman told me that the documents I submitted was not in the time range they want. But no one informed me about that until I call! I submitted correct documents and the kind customer service helped me to expedite my claim and I finally get paid after three months I filed the claim. If you are looking for some pet insurance company that can process your claim within shorter period of time, look for other companies.
Insurer: Nationwide
By: Wenching
Pleasantly surprised at the customer svc and prompt turnaround on my claim!
I’ve used other insurance companies before for my pets. I was concerned when I got a puppy that the service-level and the reimbursement would not be what I expected. Nationwide has proven me wrong on both counts. My first claim was taken care of within a week and the reimbursement arrived within two weeks.
Insurer: Nationwide
By: Elizabeth
Great Pet Insurance
Nationwide has good communication; they email me when they receive a claim and send the reimbursement check shortly thereafter.
Insurer: Nationwide
By: Jamie
Awesome
I have been with nationwide since I got my puppy 7 years ago. They have been outstanding. The customer service is hands down the best. Thanks for all you do!
Insurer: Nationwide
By: Tristan
Thank You Nationwide! You provide valuable service to my Oscar -- thank you for assisting!
Thank You Nationwide! You provide valuable service to my Oscar -- thank you for assisting!
Insurer: Nationwide
By: Mete
Excellent
Thank you for making everything as easy as possible during unexpected tough times. It’s always been easy to submit claims - from a couple years ago when she was extremely sick to this past month when Maggie got bit. I’m at ease with vet bills because of your easy process.
Insurer: Nationwide
By: Carolyn