Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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We were pleased
We were pleased with how quickly the estimates and claims were processed as it alleviated some of the worry and we were able to give our dog the best care possible.
Insurer: Trupanion Canada
By: Carol
Always there to help
Always there to help your customers. Thank you for helping take care of our fur baby.
Insurer: Trupanion Canada
By: Tarron
fast and easy claims
fast and easy claims processing and excellent knowledge from Trupanion s representatives :)
Insurer: Trupanion Canada
By: Jessica
Customer service has been incredible.
Customer service has been incredible. All reps have been friendly, knowledgeable and show concern.
Insurer: Trupanion
By: Kenneth
Amazing communication!
Amazing communication! Brin was able to get my claim processed quick and immediately sent pre approval for more work to save our precious kitty! Thank you Brin and Pets Best! So happy I dumped ASCPA
Insurer: Pets Best
By: Sue
Wonderful Pet Insurance!
Wonderful Pet Insurance! Easy to file a claim and you get a quick response.
Insurer: Pets Best
By: Sharon
Submit claims from my smart phone
Petsbest pet insurance is the easiest to file a claim I do it from my smart phone now instead of having the vets office fax it I can do it immediately after the vet visit with my cats.
Insurer: Pets Best
By: Allison
Everything was so easy
Everything was so easy from uploading my claim to the EOB. Thank you! Kody is on his way to recovery and we couldn't be happier.
Insurer: Pets Best
By: Stephanie
Trupanion was quick to
Trupanion was quick to work the claim submitted, and kept me up to date on the status of the claim, and provided explanation on approval or denial on a claim.
Insurer: Trupanion
By: Alice
Our puppy ate a sock
Our puppy ate a sock and it got stuck in her intestines. I spent hours at the vet and ultimately she needed to stay the night. I had two claims, one at her regular vet and another at the ER. Trupainion paid their portion on the spot, saving me from the headache of submitting claims and getting reimbursed. And 90% paid?! WOW, beyond grateful!
Insurer: Trupanion
By: Kari