Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fantastic
Your great! My vets office sends in the forms within 3 weeks I have my reimbursement and everyone is happy.
Insurer: Nationwide
By: Donna
Great Insurance
Thank goodness I had the forethought to get this insurance when my cat was a kitten. He was diagnosed with EPI recently and the insurance has paid towards every claim thus far. However, someone does call from customer service to check on your pet’s progress when several claims are submitted. This is nice, however, one woman in particular could use training in her phone presentation.
Insurer: ASPCA
By: Wayne
I can't imagine a better pet insurance company.
This is my second review for Embrace, regarding claims service for my nine year old cattle collie cross. I had insured him barely over a year when he began limping. At first the vet thought it was just arthritis, for which he began expensive, monthly injections of adequan; but we eventually discovered a torn cranial crucial ligament (CCL), with TPLO surgery recommended as the most beneficial option. Throughout the entire process and not during rehab, the staff at Embrace have been efficient, polite, respectful, responsive, and sympathetic. I receive prompt confirmation with each claim they receive, followed about a week later by a determination, which has always been that the claim has been covered, including the continuing adequan injections. In this era of substandard customer service, it is reassuring to find a company that demonstrates exceptional customer service through its actions, rather than by disingenuous platitudes.
Insurer: Embrace
By: Mike
Excellent claims processing and customer service
I have my animals covered for 20 years and have had consistently great service, caring people and fast claims.
Insurer: Hartville
By: Jan
Nationwide did what they said they would.
Nationwide paid my dog's claims, just like they said they would. The claims process was easy and the claims were paid fast. Me and my dog love Nationwide. They helped us at a time of great stress on both me and my dog. I had to take my dog to the emergency hospital. He was diagnosed with pancreaitis.
Insurer: Nationwide
By: Gary
ASPCA Customer Service is knowledgeable, caring, and takes time to answer your questions.
I am pleased with ASPCA. When I first investigated ASPCA they explained the program and how it works. The program has worked as explained and with a doberman with cancer I have worked with their Customer Service multiple times. I have recommended this company to other pet owners.
Insurer: ASPCA
By: Gail
Trupanion is absolutely great!
We have a kitten who developed a urinary tract infection and kidney levels out of normal. Trupanion looked after the claim and continue to do so. They are very efficient and very nice to talk to and deal with. I would recommend them when you become a pet owner or are a pet owner.
Insurer: Trupanion Canada
By: Michele
ASPCA Insurance is awesome.
ASPCA insurance has been wonderful. They have answered all my questions when I call and have been very polite. They were very quick to process my claim and have called to check on Riley. I highly recommend them.
Insurer: ASPCA
By: Nancy
Quick and simple, worth the insurance
Excellent service
Insurer: Nationwide
By: Raakhee
WOULDN'T BE WITHOUT NATIONWIDE PET INSURANCE
SO GLAD WE WENT WITH NATIONWIDE FOR OUR PET INSURANCE. CLAIMS ARE EASY TO FILE, REIMBURSMENT IS TIMELY AND ALL AROUND A GREAT PLAN TO HAVE IF YOU HAVE PETS.
Insurer: Nationwide
By: LYNN