Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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It took two months
It took two months for Trupanion to approve our claim. Three ignored emails. I hope things go more smooth in the future.
Insurer: Trupanion
By: Kristina
Very friendly
Very friendly & patient representatives. Kindly answered questions.
Insurer: Trupanion
By: Joy
Very prompt
I'm very pleased with my interaction with Pets Best. They were very prompt, more prompt than I was in filing a claim!
Insurer: Pets Best
By: Kathy
2 months to approve claim
It took two months for Trupanion to approve our claim. Three ignored emails. I hope things go more smooth in the future.
Insurer: Trupanion
By: Kristina
Healthy Paws saved my puppy and my wallet!
I adopted a wonderful husky puppy in June in which I immediately enrolled her at Healthy Paws after friends had recommended it to me. Recently I found out that my sweet girl has issues in her back knees and would need surgery to correct them if she had any hope of being able to run and play like a normal dog. She has now undergone 2 knee surgery's in the last month and Healthy Paw has been incredible and a life saver for me financially. They have been very kind and caring and have processed my claims smoothly and quickly. I am SO incredibly thankful for her insurance coverage and would highly recommend!
Insurer: Healthy Paws
By: Grace
Nationwide Pet Insurance Is Phenomenal!!!
My experience with Nationwide has been seamless for 95% of the claims that I have submitted. I would recommend them for any pet owner.
Insurer: Nationwide
By: Brian
Thank goodness I have insurance to help with medical needs.
I am very lucky to have your insurance and been able to get help paying for medical coverage. I just lost my 12 year old Newf who was never sick until just before her death. So I did not have many medical bills with her during her life time. However, my Sam has had every illness one can believe possible. Luckily the insurance has been able to help me cover the medical bills. Thank you.
Insurer: Nationwide
By: Angela
Your the BEST !!
We would recommend you , thank you so much.
Insurer: Nationwide
By: yvonne
So relieved and thankful that I am covered under Nationwide!
My 3 year old Lab recently had an oral mass removed which came back from Pathology as an aggressive and locally invasive tumor, which was absolutely devastating news. I was referred to Oncology which was very stressful, but I knew that I was covered under Nationwide so I didn't have to stress the about the financial aspect of the next steps. Every claim I have submitted has been reimbursed according to the contract terms and I have never had any problems with my reimbursements. Once, Nationwide did delay the processing, saying more time was needed, but that would be the only time where I felt processing of the claim was slow. I always recommend Nationwide to others who get new family pets. I would not have ever expected to be seeing an Oncologist at age 3 - I went back and thanked the neighbor who recommended me to Nationwide.
Insurer: Nationwide
By: Karen
Very responsive
Service was very responsive
Insurer: Nationwide
By: Lynn