Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
You guys are Super-Fantastic-expialydocious !!!
Thanks to Nationwide Zorro our rescue Flatcoated retriever from Tai-Pei China is doing just great. Thanks to your wonderful coverage we are able to make sure he is well taken care of and never hesitate to have him checked out. We feel Zorro has many things to be thankful for and one of them is Nationwide Pet Insurance. In today's economics just 1 X-ray or an overnight stay at the vet can almost break the bank. We are happy knowing Nationwide Pet insurance has our back and has Zorro's. Keep up the great work guys !!! (Zorro says hi too)
Insurer: Nationwide
By: erick
Best pet insurance ever!
Thank you Trupanion! My 7 yr old yellow Lab has been covered by Trupanion since I got her as a young puppy and I am so grateful for their awesome coverage, ease of use, and their caring attitude towards my girl! Besides covering "basics" (ear infections, stomach upsets, etc), they've covered a serious back injury which has left her with ongoing medical needs. Thank you Trupanion for allowing me to provide my girl with all the care she needs!
Insurer: Trupanion
By: Tina
It has been such a great relief knowing that Viola has been covered during this very trying time.
I appreciate that claims were handled quickly and that your customer service has been great.
Insurer: Nationwide
By: Hedi
Great company and service
I recommend nationwide pet insurance to all pet owners There service and helpline are awesome
Insurer: Nationwide
By: Peter
Thank you!
I’ve had my pets insured with this company for over 40 years. This is the BEST coverage out there. Claims are handled efficiently with NO hassles.
Insurer: Nationwide
By: Delette
Im shocked how fast and beyond easy claims are.
We have loved our pet insurance. When our dog was attacked by other dogs it was several thousand dollars. We up fronted the money of course, but I was nervous about the turn-around time and the claim process because I was being induced less than a month later. With all our bills with our dog and the new baby, I was absolutely shocked how fast and easy claims are.
Insurer: Nationwide
By: Janelle
So glad I have Nationwide making this journey with us.
So responsive when processing claims. Coverage is great - better than my health insurance!
Insurer: Nationwide
By: Lisa
electronic claim submission not quite there yet
Scanned all documents as a PDF and emailed in the claim as directed. Claim was initially partially rejected because they couldn’t read the full multi-page PDF. I had verified the legibility of the scan prior to emailing, as well as opening the PDF on both MacOS and Windows systems. There was nothing wrong with the PDF. Someone at Nationwide simply did not scroll past the first two pages. I printed out the exact same PDF and sent by USPS and they paid the full claim. This company is just not ready to accept claims electronically, so save yourself time and effort and just mail the whole thing in.
Insurer: Nationwide
By: Dan
Nationwide cares about my dog.
Gryphon is my third dog that I have enrolled in Nationwide. He is now eleven years old with heart disease ,and Nationwide has helped with Gryphon’s treatment and examinations. He is doing well on his medicine, and his overall condition will be evaluated when he sees his cardiologist later this month. Thank you, Nationwide!
Insurer: Nationwide
By: Sharon
Reliable Pet insurance when you need it...
Having had a pet insurance policy for many years with this company, I am very happy with their coverage. The time for claims to be processed is quick and they are very easy to submit. Be sure to read the exclusions for the particular policy you may purchase.
Insurer: Nationwide
By: Robert