Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Very happy with this company
I am very happy with this Insurance. Once I submitted the claim within 2 days received an email stating that they had received my claim, and received my check in approx 2-3 weeks.
Insurer: Nationwide
By: Linda
Nationwide is always there for me
I've been using Nationwide to insure my dog Minhoca, and it was a great choice! Nationwide is always there for me when I need, they offer great coverage, no bureaucracy, and I can relax knowing that Minhoca is insured in case something bad happens with her. I have no complaints!
Insurer: Nationwide
By: Beto
Great Pet Insurance
My experience with Healthy Paws has been very positive. I have a diabetic dog who had surgery to remove a tumor and also cataract surgery. Submitting claims has been very easy to do on their website, and they reimbursed me in less than a week for all the claims that have been made. I highly recommend this to anyone who want comprehensive coverage and a positive experience with pet insurance
Insurer: Healthy Paws
By: Chris
Best investment for dogs health coverage and easy to use.
I have ASPCA pet insurance since about 2007 and very please with the services that I have received whether its questions about claims or other inquiries the representatives are always knowledgeable and professional. I have recommended ASPCA pet insurance to several of my friends who are also pleased with the service they receive.
Insurer: ASPCA
By: Mary
Very pleased with service and prompt payment.
Your representative was courteous and professional, and my claim was paid within 30 days of filing. I am very pleased with your service. Chloe is doing great since her veterinary visit. Thank you.
Insurer: Nationwide
By: Carolyn
Pets Best is the insurance you need for your pet.
I have been a customer for a few years now and I have always had such wonderful service from Pets Best. I recommend them all the time every chance I can get.
Insurer: Pets Best
By: Blakely
So nice and helpful
The customer service person was very nice and helpful
Insurer: AKC
By: Deborah
Very impressed
Amazing, efficient, fast in handling claims. Very impressed
Insurer: Trupanion
By: Sandra
An excellent experience.
An excellent experience. Very pleased with everyone and the quick reimbursement. I will differently recommend Trupanion insurance to a friend.
Insurer: Trupanion
By: Barbara
I have recommended Trupanion to all
I have recommended Trupanion to anyone who would listen. Prior to purchasing Trupanion we did a research of all available pet insurance and none comes even close to Trupanion I purchase insurance as a safeguard and hope I never have to use it. Unfortunately this is not a case with my dogs. Claims are processed quickly and efficiently
Insurer: Trupanion
By: Catherine