Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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The greatest
We have had excellant service from Nationwide Pet Insurance. We can use the vet we want to go to and their response back to us is very timely and dependable. They stand behind their word. Will always use them.
Insurer: Nationwide
By: Connie
The best insurance they really care and they are the best at what they do!!
They are the best insurance!! After a lot of research we decided to get healthy paws and that was the best choice for sure!!! After talking to several friends that have trupanion and other insurance we fell more in love with healthy paws. To the other ones you are just numbers, they can drop you any time and they look as hard as they can for any little coma missing so they don’t have to pay you or at lest delay your reimbursement. With healthy paws this doesn’t happen they are so caring and lovin!! They accompany you all the time and follow up with you and the reimbursement method are seem less they are definitely the best!!!
Insurer: Healthy Paws
By: Oscar
Healthy Paws is our #1 choice
We have been so pleased with Healthy Paws. They are prompted with reimbursements, very caring, easy to talk to a real person in the company if you have any questions or concerns. I strongly recommend this awesome pet insurance company!
Insurer: Healthy Paws
By: Michelle
Dependable and great service
So glad we chose Nationwide, they have been there for us with all Spikes problems
Insurer: Nationwide
By: Susan
The Best
Y all are always so fast and efficiency with the claims. Thanks for all y'all do
Insurer: Embrace
By: Kim
Great service.
I am very pleased with the overall service and quick response time.
Insurer: Nationwide
By: Just
Healthy Paws is Highly Recommended
This is a premiere insurance company with extraordinary customer service. When our beloved hound dog was diagnosed with kidney failure and we rushing him to the hospital, it was very comforting to know that Healthy Paws was with us. This allowed us to focus on treating him while he remained in the hospital for 7 days. Healthy Paws paid the substantial claim within 7 days! Important backstory: we switched to Healthy Paws because the prior pet insurance we had failed to pay the claims of our neighbor. Even if you currently have pet insurance, switch to Healthy Paws.
Insurer: Healthy Paws
By: Chris
It took two months
It took two months for Trupanion to approve our claim. Three ignored emails. I hope things go more smooth in the future.
Insurer: Trupanion
By: Kristina