Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


December 31, 2018

Great service! SO thankful I have this insurance!

I am so thankful I have this insurance. My dog was very sick and I was able to take her to the emergency vet and get the care she needed. I recommended Nationwide pet insurance to many people!

Insurer: Nationwide

By: Amanda

Useful
December 31, 2018

Great service providing peace of mind.

Nationwide Pet has been so helpful! Very easy to submit claims with no hassle. It's reassuring to know I have a means to cover extra vet expenses as they arise.

Insurer: Nationwide

By: Julie

Useful
December 31, 2018

Great communication

Rep was very nice and informative. Great communication. Much appreciated!

Insurer: AKC

By: David

Useful
December 31, 2018

I have been very pleased

I have been very pleased with the service that I have received over the years.

Insurer: Trupanion

By: Jennifer

Useful
December 31, 2018

Enjoy talking to Trupanion support

Enjoy talking to Trupanion support on phone. didn't realize vet wasn't fallowing up with Trupanion and after a year of wondering call and found out vet hadn t communicated with them. They let me put in old claim anyway. They have been very helpful every time I've called with questions!

Insurer: Trupanion

By: Trinidad

Useful
December 31, 2018

Excellent.

Excellent. Staff were so helpful and the claim was processed quickly.

Insurer: Trupanion

By: Kathleen

Useful
December 31, 2018

so very pleased

I have been very pleased with the service that I have received over the years.

Insurer: Trupanion

By: Jennifer

Useful
December 31, 2018

Very good at communication

Very good at communication and quick reimbursement.

Insurer: Trupanion

By: Laurel

Useful
December 31, 2018

Enjoy talking to Trupanion support

Enjoy talking to Trupanion support on phone. didn't realize vet wasn't fallowing up with Trupanion and after a year of wondering call and found out vet hadn t communicated with them. They let me put in old claim anyway. They have been very helpful every time I've called with questions!

Insurer: Trupanion

By: Trinidad

Useful
December 31, 2018

Excellent.

Excellent. Staff were so helpful and the claim was processed quickly.

Insurer: Trupanion

By: Kathleen

Useful

Compare top pet insurance providers plans.