Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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The claims process was very easy
The claims process was very easy. I uploaded the documents, was able to check the status on the website and when the claim was completed the EOB was emailed to me.
Insurer: Pets Best
By: Livio
Had to file multiple claims
The only thing I did not like was that I had a follow-up appointment with our regular doctor after the emergency room visit and the computer system would not let me upload any more files related to that claim. I had to open up another claim which should not happen. You should be able to add all documents to the existing claim even though payment was issued. thank you
Insurer: Pets Best
By: Tinamarie
Great experience
Great experience. Claim was reviewed and approved by the time I got home after visiting the vet. One week later my check arrived. Thanks so much trupanion !
Insurer: Trupanion
By: Theresa
Unbelievably great service
I have been telling people about Trupanion for years. Unbelievably great service.
Insurer: Trupanion
By: Ruth
The customer service team is fabulous!
The customer service team is fabulous! They fast-tracked an approval for an emergency surgery for my Dane! Thank you!
Insurer: Trupanion
By: Tricia
I feel like a valued customer
Any question I ever have has always been answered Trupanion's reps in a courteous, professional and detailed manner. I always get the sense that I and my poodle are valued customers. Thank you!
Insurer: Trupanion
By: Cheryl
Nice and understanding
Hey was super nice , understanding and quickly fix the situation to work great for me .. thank you !!
Insurer: Trupanion
By: Ron
Never have any problems with Trupanion.
Never have any problems with Trupanion. My vet direct bills and the customer service representatives are fantastic to work with.
Insurer: Trupanion Canada
By: Cindy
I feel Trupanion is good.
I feel Trupanion is good...always helpful...fair...and phone call issues are always taken care of in a polite understanding way.
Insurer: Trupanion
By: susan
Never have any problems with Trupanion.
Never have any problems with Trupanion. My vet direct bills and the customer service representatives are fantastic to work with.
Insurer: Trupanion Canada
By: Cindy