Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Routine checkup
Nationwide (formerly VPI) has always been very easy to deal with.....claim submission process is simple, they keep you updated during the process, and you can receive payment electronically. No complaints.
Insurer: Nationwide
By: Daniel
Would recommend Nationwide
I would definitely recommend Nationwide for Pet Insurance. Claims are handled quickly and efficiently. My only complaint is that lately I have had to re-send attachments (invoices), being told they had not been received previously. This has caused delay in being reimbursed. This just happened again, when I sent the attachment twice before.
Insurer: Nationwide
By: Deborah
Timely response and ease of submitting claims
I have had nothing but great experiences with this insurance company and would highly recommend.
Insurer: Nationwide
By: Carl
CUSTOMER SERVICE IS THE BEST
YOU ARE THE BEST THANK YOU
Insurer: Nationwide
By: Imelda
Had no problems with the claim getting taken care of
Everything was taken care of
Insurer: Nationwide
By: chris
Claim Review
You all were so prompt in reviewing our claim and processing payment. This surgery, while essential for Vino's health, was unexpected and knowing that we would be reimbursed to what our policy allows was amazing.
Insurer: Nationwide
By: Shelley
We couldn't have done it without Nationwide!
When "critter kids" get sick it can be devastating! Knowing that Nationwide is helping us get through this tough time has been so comforting and helpful. Their customer service people are extremely willing to help with questions but what has been really saving is that the Vet's office is actually able to submit our claims for us which makes life a whole lot easier as they have all the necessary information regarding diagnosis, etc. Using Nationwide's online services is easy as well. We are able to view existing claims and understand which procedures are covered and which are not. Thank you, Nationwide, for being by our side!!
Insurer: Nationwide
By: Pam
Total Peace Of Mind-Nationwide is ALWAYS on your dog's side
I have been with Nationwide for several years now and they do what they say and there is always a domestic English speaking person to talk to. Claims are processed well and customer service is top notch.
Insurer: Nationwide
By: Stephen
Excellent Pet Insurance
I have never had s problem with a claim. I fax them in and I get the emails letting me know they have received my claim and are processing it. My dog has had to have one surgery on one leg and now he has tore his knee in the other. Nationwide had been a blessing helping with the cost. I absolutely recommend them to my friends and others
Insurer: Nationwide
By: Tammy