Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Never a hassle and prompt response.
Never a hassle and prompt response.
Insurer: Trupanion
By: Liz
Best animal insurance ever
This is the best ever animal Insurance. All employees always nice. I have had NO problems with this Insurance
Insurer: Trupanion
By: Linda
Staff is always very nice helpful
Staff is always very nice, helpful, courteous, professional and is there to help me with my needs. Very efficient in response and claims, could not ask for a nicer staff.
Insurer: Trupanion
By: June
Still a very easy claims process.
Still a very easy claims process. Even with a holiday in there, it was a week or under turnaround time.
Insurer: Trupanion
By: Timothy
The quick turn around
The quick turn around on my claims is amazing! Thank you!
Insurer: Trupanion
By: Yvonne
Efficient and personable
I am not effusive in my praise, ever. I was on hold for an extended period of time but once I was connected, my contact was efficient and personable.
Insurer: Trupanion
By: Kristiina
Trupanion came through with no fuss
Again Trupanion came through with no fuss, my pet was well looked after and no stress of dealing with huge vet bills really helped us manage a tough time.
Insurer: Trupanion
By: Janet
Trupanion has always been stress free
Trupanion has always been stress and hassle free.
Insurer: Trupanion
By: Kaleigh