Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Claims process is stress free and easy
Customer Reps are the best, very caring and understanding. The entire process is very easy which is what you need during times when your pet is ill.
Insurer: Trupanion
By: BONNIE
Off To A Great Start
I had a policy several years ago and more recently purchased one on my Black Lab, Bella. I noticed a significant difference in customer service since my original policy. My first few claims have gone through seamlessly, without questioning and dispute. I even received a follow-up call to see how Bella was doing after surgery. Of course the person also asked if I'd write a review, but that's business. Processing and reimbursement were prompt. I hope this continues. At this point, I would highly recommend using them.
Insurer: ASPCA
By: Maryanne
We are so happy that we chose Nationwide for our dog, they are the best!
Nationwide has provided the best possible coverage for our dog. We chose a wellness plan because we wanted no worries about anything she needed or might need in her lifetime. Nationwide responds quickly to claims and the speed at which they are processed is great. I have recommended Nationwide to many people, solicited or not😄
Insurer: Nationwide
By: Christina
Wish all insurance this efficient
Great service! You have a customer for as long as we have pets!
Insurer: Nationwide
By: Dan
A lifesaver
I have Scottish Terriers and they have a history of having health problems. My two are no exception. Having health insurance has been a lifesaver for us. I don’t know how we would of ever paid for this last hospitalization. The claim process is easy and the EOB and payments are fast. There have been a few hiccups in payments and coverage but they were resolved in a timely manner. I will never not have health insurance for my pups and I will always have Nationwide.
Insurer: Nationwide
By: Jackie
Easy claims, great customer service and caring individuals on the vet helpline!
Claims submission is simple with fast turnaround. When I called the vet helpline panicking about my sick pup at 6:30am on a Sunday morning they were caring and helpful to ease my concerns and give me advice on how to proceed.
Insurer: Nationwide
By: Nicole
Speed up claim processing time
Great insurance. It offer wellness coverage for doctors appointments and grooming however the only downside to this insurance company is the amount of time they take to process a claim. I understand it taking 2 weeks to process a claim regarding a procedure but a reimbursement on grooming shouldn’t take 2-3 weeks to process. Other than that, customer service is exceptional.
Insurer: Embrace
By: Quantasha
Reasonable insurance rate
I am happy with Nationwide Pet insurance.
Insurer: Nationwide
By: Janice