Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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So, so grateful!
I can’t say enough about what an amazing company this is. Dibley is almost 8 now, and literally every experience we’ve had with Embrace has been positive. The latest was his hip replacement surgery, for which he was pre-certified and totally covered—saving us literally thousands of dollars. Our out of pocket was about $1200 on a nearly $6000 bill. And the staff at Embrace are consistently kind and caring. Truly. A miracle in this day and age!
Insurer: Embrace
By: Margot
On Our Side, So Far
Nationwide was very prompt reviewing Kilroy’s bills from his treatment following a fall last summer. I was satisfied with Nationwide’s coverage and propmpt handling of the claim. Unfortunately Kilroy developed some serious health problems this winter requiring hospitialization and eventually euthanasia. We’ll see how far Narionwide comes through for us with those.
Insurer: Nationwide
By: Kevin
Satisfied
Submitted a claim for wellness, claims adjuster took a while to review. Called customer service and they were able to clear the problem. Received claim funds and i am satisfied with the service.
Insurer: Embrace
By: Daryl
Nationwide Pet Insurance is the best choice I've made in years.
After a lifetime of pet ownership, it is so nice to be able to give the best care my dog deserves. Claims are easy to submit via app. Claims are processed and paid quickly.
Insurer: Nationwide
By: maureen
Absolutely amazing!
They were so prompt and amazing at getting back to us! It was completely hassle free. They covered our dogs surgery in full, and were so helpful with any questions we had!!!
Insurer: Figo
By: Kayla
Very reliable
Very reliable and pay out on claims is very good, very easy to submit a claim also. Would be nice if pay on both Flea prevention and Heartgard in same year not just one or the other since this is preventive care. Also some pets are on prescription food would be nice if this was also covered.
Insurer: Nationwide
By: Tenna
Happy with Healthy Paws!
We adopted our first family dog in May of 2013 and went back and forth as to whether or not to buy Pet Insurance. In the end, we decided to go for it and went with Healthy Paws as we thought they measured up favorably against competitors. We have been paid-back ten-fold since. A year after we got our beloved Nicco, he developed a limp in his front paws due to a congenital defect in his front elbows. He was 1 at the time and required surgery on both front elbows. This was scary for us but we felt like we had a really partner in Healthy Paws through it all. We've since had 2 trips to the emergency room with Nicco and every time we are so grateful to have Healthy Paws on our side. Their representatives are responsive, compassionate and truly understand just how important these furry friends are in our lives. I LOVE Healthy Paws and highly recommend them to all!
Insurer: Healthy Paws
By: Claire
Murray Has better insurance than i do!
Nationwide has been very attentive and reimbursement is very fast!
Insurer: Nationwide
By: Wendy
Quick Payment
Love Nationwide, quick and easy claim process, payment always received quick. This insurance gives me PEACE OF MIND!
Insurer: Nationwide
By: Ellen
HealthyPaws is everything it promises to be and more!
I wish my personal health insurance was a great as the one my dog has via HealthyPaws! The app is extremely easy to use, making submitting a claim and getting reimbursed a breeze. The company cares about my pet and responds to my needs quickly and efficiently. The coverage is phenomenal, there are no fine print clauses to exempt a condition, and they are not that expensive. Their coverage sounds too good to be true (reimbursing you for a trip if you have to come home early due to your pet's injury or illness), but they hold firm to everything they promise and more! I swear by HealthyPaws and will stay with them for all my pets.
Insurer: Healthy Paws
By: Alison