Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Embrace is the best choice I could've made for our family.
I truly appreciate the security and peace of mind that Embrace Pet Insurance gives our family. Claims are easily submitted and quickly reimbursed.
Insurer: Embrace
By: Jessica
The claims staff provides prompt, efficient, cheerful, and empathetic service.
I've only had my two dogs insured through Embrace since 2016, and had not reached the high deductible I chose, until this year, for one dog. He has a torn ligament, for which vets recommended fairly expensive surgery. He also has arthritis, for which he's receiving expensive shots. Embrace has notified me promptly when they receive a claim, and again shortly after, when they make a determination. They've also responded promptly, efficiently, cheerfully, yet with empathetic encouragement to my questions. They have exceeded my expectations and confirmed my initial judgement that Embrace was the best pet insurance option for me.
Insurer: Embrace
By: Mike
Nellie’s Emergency Vet Visit
I am so happy since getting pet insurance for Nellie. While she is very healthy and doesn’t go to the vet except for annual shots.... when there is an emergency it is nice to know the Nationwide is on Nellie’s side!
Insurer: Nationwide
By: Jody
Thank you for Quick Reimbursement!
My pup unfortunately had to get an emergency surgery to remove some (now we know) non-cancerous lumps around the holidays. I was happy to see we almost got our full vet bill reimbursed and quickly - plus right to my bank account. Thank you!
Insurer: Nationwide
By: Lesley
Amazingly responsive! Seem to genuinely care!
We have had nothing but excellent service from Nationwide. Wish our “human” insurance was as good as our pet insurance!
Insurer: Nationwide
By: Oliver
Great service
I was well informed aling the way. Diring his claim. I appreciated the quick resolution to the review of his claim. It Was great service
Insurer: Nationwide
By: Michael
Quick to Process Payments and User-Friendly
I’ve had no issues with Nationwide Pet Insurance so far - they have been very fast to process my submitted claims, have a very user-friendly interface, and have been very easy to work with.
Insurer: Nationwide
By: Chelsea
Amazed
Trupanion has been amazing at helping to cover care costs for our girl before and after surgery. I am pleased with how fast and efficient they are and pleasant as well. Best thing we could have done for our dogs sake and our own! Thank you Trupanion!
Insurer: Trupanion
By: Sandra
Great Insurance
This is a great insurance! They quickly process my claims. They deposit the funds directly into my account. When I had a problem once, it was resolved quickly.
Insurer: Nationwide
By: Catherine
Response To Claims
Claims are taking 30 days for a decision, but could be faster especially when all documents provided or should set expectations as to why taking 30 days. You make great strides at notification when claim received via email, but more notification should occur during process.
Insurer: Nationwide
By: Rebecca