Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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They are awesome
They are awesome I would not be able to afford my dogs medical bills if not for them Claims are always settled quickly and I feel relieved to be able to take my dog to the vet.
Insurer: Trupanion
By: Lois
True to their word!
Their company is timely and true to their word. No surprises!
Insurer: Trupanion
By: Loren
Happy with Pets Best
I am extremely happy with Pet's Best. Claims are reviewed and paid very quickly. On the rare occasion I talk to your support desk, they are friendly, efficient and very knowledgeable.
Insurer: Pets Best
By: Steve
Great communication!
Great communication! Trupanion keeps customers informed on status and sets proper expectations for time needed to complete a claim. A++
Insurer: Trupanion
By: Joan
The customer service is absolutely amazing!
The customer service is absolutely amazing! I have had nothing but good experience and the staff are always caring and supportive.
Insurer: Trupanion Canada
By: Jessica
The customer service is absolutely amazing!
The customer service is absolutely amazing! I have had nothing but good experience and the staff are always caring and supportive.
Insurer: Trupanion Canada
By: Jessica
Easy to submit claims
Easy to submit claims through my veterinarian's office. Quick response from Trupanion.
Insurer: Trupanion
By: Lisa
Great communication!
Great communication! Trupanion keeps customers informed on status and sets proper expectations for time needed to complete a claim. A++
Insurer: Trupanion
By: Joan
Reimbursed in no time!
I have my money reimbursed in no time! Well worth my monthly investment. Because of you, I Don't have to worry about being able to afford Dreyfuss��s medical/therapeutic needs. I tell everyone how wonderful you are!!
Insurer: Trupanion
By: Lisa