Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Always helpful prompt responses
Always helpful, prompt responses, they understand that my pet is not just a dog!
Insurer: Trupanion Canada
By: Claire
Always very friendly
Every time I contact Trupanion a representative is always very friendly and helpful. In all these years of having Trupanion have never had any problems.
Insurer: Trupanion
By: Anna/Frank
Friendly and helpful
Every time I contact Trupanion a representative is always very friendly and helpful. In all these years of having Trupanion have never had any problems.
Insurer: Trupanion
By: Anna/Frank
Love Trupanion
Love Trupanion insurance and ha e highly recommended this to vets and friends
Insurer: Trupanion
By: Patricia
I appreciate your prompt response
I appreciate your prompt response to our claim and Montgomery is doing great! thanks!
Insurer: Trupanion
By: Gordon
Our dog needed major surgery
Our dog needed major surgery which came total out of the blue . we contacted Trupanion regarding the matter who in turn contacted our vet. The whole process of dealing with Trupanion regarding our claim was perfect. Many thanks to Trupanion and our vet on making what was a stressful time .. that much easier :-) Thank You.
Insurer: Trupanion
By: Sharon
Professional response
I still think Trupanion offers the best insurance for our pets. The quick and professional response lowers the stress in caring for our pets.
Insurer: Trupanion
By: Valerie
staff always courteous efficient
staff always courteous, efficient. Frequently ask how my dog is doing.
Insurer: Trupanion
By: David
Timely fashion
Every claim that I have submitted has been processed in a timely fashion with updates along the way. I couldn't be happier with this company!!!
Insurer: Trupanion
By: Rebecca
Trupanion covers!
During this latest, prolonged diagnosis and treatment sequence for my poor dog, I paid the veterinary hospital, which then kindly submitted the Trupanion claims directly. I'd receive emails as Trupanion did their processing and quickly a reimbursement check from Trupanion would appear in my mailbox! That simple process removed a couple of stress factors for me while I focused on my treasured pet and enabled me to keep the mounting vet bills manageable. I'll ALWAYS have Trupanion coverage for my pets!
Insurer: Trupanion
By: Nancy